First tele-health programme for heart failure patients in Singapore enables patients to better manage their health and reduce hospitalisation

September 4, 2014

Singapore, 4 September 2014 – The Eastern Health Alliance (EH Alliance) and Changi General Hospital (CGH) have partnered Philips Healthcare (Philips) to pilot Singapore's first tele-health programme for heart failure patients in Singapore. The innovative programme integrates three key elements: tele-monitoring, tele-education, and tele-care support via the EH Alliance's Health Management Unit (HMU) nurse telecarers. These help engage heart failure patients in the care of their health, reduce the risk of hospitalization and premature death.

Heart failure patients are frequently re-admitted to hospital; at CGH, the figure is 40% re-admitted within 12 months.  A key reason is not adhering to prescribed treatment plans, for example, not taking medication correctly or consistently, not monitoring weight daily, and lapses in the control of water intake and diet. Other reasons include the progress of the disease or infection.


Programme Director and Senior Consultant of CGH's Department of Cardiology,
Dr Gerard Leong said, ''Heart failure patients can enjoy a good quality of life if they are engaged in their care and given the necessary support. Education and monitoring are key components for success.  Once heart failure patients understand and feel more supported and confident about how to manage their conditions, they are more likely to follow their treatment plan and make the needed lifestyle changes.  In essence, this is what we aim to do with this Heart Failure Tele-health Programme.''

Singapore's first heart failure tele-health programme builds on an established heart failure programme in CGH (accredited by the Joint Commission International since 2006) and the ongoing heart failure programme by the HMU.  Through these efforts, CGH has achieved a lower heart failure mortality rate than international centres.


Mr T K Udairam, Group CEO, EH Alliance added, ''While CGH has achieved good outcomes, we believe we can do more for heart failure patients.  Therefore we are excited by the potential of tele-health services to help heart failure patients better manage their condition and bridge care gaps between hospital and home.  Simply put, we are bringing care to patients' homes and providing the convenience for them to easily monitor themselves as part of their daily routine, and to provide information and assistance when they need it.  We are glad to work with Philips to bring this programme to Singapore.''


Mr. Arjen Radder, President of Philips Healthcare in Asia Pacific said, ''Philips is committed to innovation and quality improvement in patient care. Together with EH Alliance, we strive to establish a care model in Singapore that sets precedence for scalable, sustainable deployment of tele-health-enabled care coordination for heart failure patients: innovations that will help health systems address the increasing challenges of a fast aging population.

EH Alliance and CGH have worked with Philips to develop this programme and to localise it for the population here. This includes customizing programme protocols for our patients' needs, and making the content available in English, Mandarin and Malay.


  • a personal health tablet
  • a weighing machine, and
  • a blood pressure monitor 


These devices are used to assist them in the daily measurement of their weight, pulse and blood pressure - three key vital parameters which are automatically uploaded to a central system for monitoring. Educational materials in the form of videos are delivered remotely and are available to the patients on their tablet.  The HMU nurse telecarers provide support and monitoring, and can intervene early when signs of deterioration are detected.


Mr. Fernando Erazo, Head of Philips Hospital to Home (H2H) in APAC added, ''Philips tele-health programs are the result of over 15 years of investment and implementation experience in USA and Europe. Last October we launched in Singapore our H2H competence center for the region and are thus delighted to have Singapore and EH Alliance at the forefront of our efforts to localise these solutions. As the program advances, we see Singapore and EH Alliance contributing insights and experience to the network of leading American and European health systems who today practice such tele-health solutions.

This programme is facilitated by the Singapore Economic Development Board. Mr Kevin Lai, Director, Biomedical Sciences of Singapore Economic Development Board said, ''We celebrate the partnership between Philips and EH Alliance which aims to co-develop the first-in-Singapore tele-health programme for heart failure patients. This collaboration is an excellent example of how companies can partner with Singapore's healthcare clusters to co-develop and test-bed new products, solutions and business models that will benefit patients locally and from the region''.

The pilot started on 26 June 2014 and aims to enrol approximately 160 heart failure patients by October 2015.

For media queries, please contact the following:

Mr Chen Yi Siang
Changi General Hospital
DID: 6850 2727
Hp: 9878 0551

Ms Celestine, Christina Sunatia James
DID: 6882 5411
HP: 8518 5479


About the Eastern Health Alliance

The Eastern Health Alliance is the regional health system for eastern Singapore. It is a partnership of health service providers dedicated to delivering, through their combined expertise, the right quality care at the right time for each patient. The Eastern Health Alliance coordinates an integrated range of healthcare services, from disease prevention, treatment, through to ongoing care. The Foundation Partners of the Eastern Health Alliance are Changi General Hospital, Health Promotion Board, St. Andrew's Community Hospital, SingHealth Polyclinics and The Salvation Army Peacehaven Nursing Home.

For more information, please visit


About EH Alliance Health Management Unit

The Health Management Unit (HMU) serves as a central hub in the integrated case management approach to managing patients with chronic or long term diseases between medical visits. Dedicated nurses at the HMU work closely with healthcare partners in the East to enable timely follow-up and coordinated care for the patients who need it the most.
The nurse telecare coordinators will help patients to manage their medical condition through tele-monitoring and tele-education. Supported by a patient relationship management (PRM) IT system, the nurses will be able to access past clinical indicators and information and also capture each interaction with the patient. This will build continuous relationships with patients and their caregivers, so that the HMU will be able to support the patients better in their care.
The HMU will work closely with the patients' medical team. This will help to ensure patients with chronic and long-term diseases are well-monitored between doctors’ visits.


About Changi General Hospital

Changi General Hospital (CGH) is a major hospital with over 800 beds in eastern Singapore, recognised for its excellence and compassion in service and patient care.

CGH offers a comprehensive range of medical specialties and services, helmed by a highly experienced and skilled team of healthcare professionals who consistently deliver excellent health outcomes and care for patients.

CGH has established itself as a centre of medical excellence with services such as the Integrated Sleep Service, Breast Centre @ Changi, Hepatobiliary Service, Vascular Surgery, Gastroenterology, Endocrinology and the Changi Sports Medicine Centre.

CGH believes in the power of compassion in caring for patients, showing concern and empathy for them throughout their health journey.

To improve care for patients, CGH has adopted a proactive integrated care approach.  Partnering healthcare providers in the east through the Eastern Health Alliance and innovating by adopting new medical technologies and systems, CGH aims to deliver better, seamless and integrated medical services.

CGH has been JCI (Joint Commission International) accredited since 2005.


About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a diversified health and well-being company, focused on improving people's lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting. Headquartered in the Netherlands, Philips posted 2013 sales of EUR 23.3 billion and employs approximately 112,000 employees with sales and services in more than 100 countries. The company is a leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as male shaving and grooming and oral healthcare. News from Philips is located at