My Philips VisaPure Facial Cleanser is not charging
If you are having trouble charging your Philips VisaPure, try our advice on how to solve this issue.
The socket is not working
Make sure that the electric socket where you have plugged in your VisaPure is working. Also check if the voltage of the electric socket matches that of your device. For further assurance, try charging it through a different socket to see if it works.
VisaPure placed incorrectly in the charging stand
If you are using the charging stand to charge your VisaPure, make sure it is placed correctly in it. The contact pins at the bottom of your VisaPure should be in proper contact with the contact points on the charging stand.
If you have tried the advise above but your VisaPure is still not charging, then please contact us for further support.
Each product has a unique model number. A model number usually starts with letters followed by series of numbers, e.g. GC6440, 37PFL7403D or SA1300.
There are a few different ways you can locate your model number:
Look on the box
Look inside the product
Look on the product
Look on the manual
Sorry, we did not find this product. Please check if you filled in the correct model number. The model number consists out of letters followed by numbers (e.g. HX9903, SP9820). In case the model number does not offer any results, we would like to advise you to reach out to our contact center.
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