My Philips Air Purifier does not improve the air quality
If the air quality does not improve when using your Philips Air Purifier, there might be some possible causes. Discover here to resolve this.
Note: All images shown below are generic representations only; there can be some differences among specific appliances.
Packaging material has not been removed
Packaging material needs to be removed from the filters from your Philips Air Purifier. Please remove all packaging materials as shown in the below picture.
The filters are not placed correctly
All filters need to be placed in the right order in your air purifier.
Most Philips Air Purifiers contain filters as shown in the image below (some do not contain filter B).
Please check in the user manual what filters your specific air purifier model contains.
The air quality sensor is dirty or wet
The air quality sensor in your Philips air purifier (indicated as D in the image below) should be dry and clean. Please check, and clean it with a cotton bud if necessary.
The windows are open
If the windows are open and polluted air continues coming in from outside, your purifier might not be able to improve the air quality.
Make sure that all windows are closed.
The room is too big
The room in which you run the air purifier is larger than the maximum size at which this air cleaner can operate effectively.
Make sure the size of the room does not exceed the maximum indicated for your air purifier model.
New furniture in the room
When adding new furniture to a room, the air quality might become affected by gases it might emit. These gases should disappear gradually in the next weeks.
Each product has a unique model number. A model number usually starts with letters followed by series of numbers, e.g. GC6440, 37PFL7403D or SA1300.
There are a few different ways you can locate your model number:
Look on the box
Look inside the product
Look on the product
Look on the manual
Sorry, we did not find this product. Please check if you filled in the correct model number. The model number consists out of letters followed by numbers (e.g. HX9903, SP9820). In case the model number does not offer any results, we would like to advise you to reach out to our contact center.
Search results for {words} ({number} products)
We found {number} products that are available outside your country, so local promotions may not apply.