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    • 2-year warranty

    • 7-day returns

    • Free delivery on orders over $200

    Products

    CD Soundmachine

    Compact design, USB AZ318B/12

    Troubleshooting

    Sound stutters during CD playback of my Philips device

    There might be various reasons why the sound from your Philips device is stuttering, please try the following steps to be able to enjoy your CDs again:

    Check if the disc is clean

    You may use a piece of soft fine cloth to gently wipe away any dust on the surface. Wipe away from the centre. Do not wipe in circles.

    Note: If you are using CD cleaning liquid, always read and follow the instructions for using the cleaning liquid.

    How to clean a CD

    Other ways

    • Avoid listening to disc that is scratched
    • If the CD lens is accessible, you may clean the lens using a CD lens cleaner (always read and follow the instructions for using the cleaner)
    • Use a lower compression level to burn tracks onto a CD. A compression level of higher than 320 kbps may cause problems.
    • If the problem persists, try listening to several other CDs
    • If the stuttering is heard also with a number of CDs, it is possible that device needs further investigation

    If you are still facing the issue, please contact our Consumer support in order to provide a solution.

    The information on this page applies to the following models: AZ318B/12 , AZ318W/12 , AZ215N/12 , PX3115G/55 , PX3125ST/55 , AZ215R/12 , AZ215B/12 , AZ215S/12 , AZ390/12 , AZ329/61 , MCM2300/12 , AZ385/61 , AZ380/61 , MCD5110/12 , MCM2005/12 , MCM2150/98 , BTD2180/98 , BTM5000/12 , AZ329/98 , BTD2180/12 , AZ320/12 , MCD2160/12 , MCM1150/12 , MCM2150/12 , AZ385/12 , DCM1075/79 , MCM1120/61 , AZ380W/12 , DCM1075/98 , MC1000/12 , MCD1065/98 , MCD120/79 , MCM233/79 , MCM103B/12 , MCM233/12 , MCD263/98 , MCD120/98 , MCM103/98 , FWM154/79 , MCM166/12 , AZ1834/73 , MCM169/12 , AZ1834/79 , AZ1839/98 , DCM250/12 , PET742/98 , MCD772/73 , MCD137/98 , AZ382/61 , FWM185/61 , MCD710/98 , MCD177/79 , BTM630/12 , MCD396/98 , MCD710/79 , MCD179/12 , AZ382/12 , MCD177/98 , DCM230/37 , DCM230/05 , MCM204B/61 , MCM279/12 , AJM180/12 , DCM230/55 , FWM185/98 , WAC3500D/97 , FWD185/98 , MCM204/61 , FWM185/79 , DCM230/12 , MCM196/98 , FWC185/98 . more less

    Troubleshooting
    Functionality(1)

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