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    • 2-year warranty

    • 7-day returns

    • Free delivery on orders over $200


    Beardtrimmer series 5000 Beard trimmer

    0.2mm precision settings, Self-sharpening metal blades, Up to 90min use/1hr charge, Lift & Trim PRO system BT5502/15


    My Philips Groomer is not working

    If your Philips Trimmer or Hair Clipper is not turning on or performing well, read here the possible causes and our advice on how to solve this issue.

    Your groomer is connected to a power outlet

    Using an electric device with water can be very dangerous. Therefore, for your own safety Philips waterproof or showerproof groomers only work when they are uncorded.
    Try unplugging your groomer from the main power supply and then switch it on again.
    Using Philips Groomer cordless

    Groomer is dirty

    Your groomer requires regular cleaning to function properly. Hair or debris can get stuck hair in the device and affect its performance.

    To clean your groomer, take off the attachments and cutter and clean the area underneath it. A lot of hair can collect there. If your groomer is washable, you can clean this area with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.

    If your appliance is not washable, clean it with the small brush provided with it or use a cotton bud.

    For more detailed instructions of your particular model refer to the user manual. 

    Watch the instructional video below as
    an example to learn how to clean your groomer properly.

    Play Pause

    Groomer is not oiled

    We recommend oiling your groomer regularly. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.
    Oiling Philips Groomer

    The battery of your groomer has run out

    It is possible that the battery of your Philips Groomer has run out. We advise you to fully charge your groomer and then try turning it on again.
    Note: Charging and running time can vary based on the model of your groomer. Please check your user manual for more information.
    In case your appliance works on disposable AA batteries, it might be time to replace them. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. Only use the correct batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries.

    If you have tried the advice above but your groomer is still not working contact us for further help.

    The information on this page applies to the following models: BT5502/15 , HC3505/15 , HC3520/15 , BG3005/15 , BT1214/15 , MG7710/15 , MG3730/15 , QG3150/30 , QT4021/50 , BT5200/15 , MG1100/16 , NT3160/10 , NT1150/10 , HC7450/80 , BT9295/32 , BT9290/32 , QT4000/15 , QG3320/15 , QG3352/16 , QG3332/23 , NT9141/10 , NT9148/16 , NT9145/11 , QG3030/10 , QT4005/15 , QT4015/15 , NT9130/16 , NT9110/30 , QG3250/32 , QT4019/15 , QT4022/15 , QT4022/32 , QT4070/32 , QG3190/00 , QG3020/10 . more less

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