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Products

Philips product warranty

To check the warranty policy, period and terms for your product, please choose between below categories. 

Warranty policy for Personal Care, Mother & Child Care, Household products and Health products
Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product and Automotive Mobility accessories

Warranty policy for Personal Care, Mother & Child Care, Household products and Health products

All of Philips Personal Health products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you first read the operating instructions or the information in the support section of this website.

 

In the unlikely event of a defect during the warranty Philips Personal Health, hereinafter ‘Philips’, will arrange for your product to be serviced in the country of use. Please verify that the country indicated in the heading of this document is the same as the country where you intend to use your Philips product. If not, please select the correct country in the upper right corner of this website, select your product and open or download the warranty statement again.

 

Your statutory rights are not affected by the terms of Philips International warranty.

Warranty terms

The warranty begins on the date of purchase and expires at the end of the period indicated in table 1. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product.

 

If any defect due to faulty materials and/or workmanship occurs within the warranty period, Philips will make arrangements for a free of charge service. If a repair is not possible or is deemed uneconomical, Philips may agree to replace the product. Replacement will be offered at Philips discretion and the warranty will continue from the date of original purchase.

 

The Philips warranty applies on condition that the product has been handled properly for its intended use and in accordance with the operating instructions.

What is excluded?

The warranty does not cover losses consequent in nature, including but not limited to loss of data or loss of business. The Philips Warranty does not apply if:

 

- The purchase documents have been altered in any way or made illegible.

- The model- and/or serial number on the product has been altered, removed or made illegible.

- Repairs or product modifications and alterations have been carried out by unauthorized service organizations or persons.

- The product is being used for a commercial purpose.

- The defect is caused by abuse or misuse of the product or by environmental conditions that do not conform to the recommended operations of the product.

- The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended by Philips. 

- The product has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident.

- The product is defective due to wear of parts, which are consumable parts by their nature

- The product does not function properly because it was not originally designed, manufactured,approved and/or authorized for the country, in which you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.

- Non-electrical parts are not covered under warranty (e.g. Blender Jar, Vacuum Hose, Juicer lid)

Service needed?

- In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully or the support section of this web site for additional support, before contacting Philips or your dealer. To obtain service within the warranty period please contact the Philips Consumer Contact Centre. Philips contact details can be found on this website. If the product is no longer within its warranty period, you can contact the nearest authorized Philips Service Centre directly

 

To be able to help you efficiently contacting Philips or your dealer, please have available:

- The original invoice or cash receipt, indicating the date of purchase, dealer name and model number of the product,

- Your product serial number or production week as indicated on the product. The model number (also sometimes called model ID) and serial number or production week can be found in the battery compartment or on the back or bottom of the product.

Warranty Period
Main Category
Sub Category
Warranty Period
Household Products
Kitchen Appliance
24 months
Vacuum Cleaner
24 months
Iron 
24 months
Air Cleaner 
24 months
Personal Care
Men’s Shaving & Grooming
24 months
Women’s Beauty 
24 months
Health and Wellness 
Mother and Child Care products 
24 months
Infra-care Lamps 
24 months
Electric toothbrush and Airfloss 
24 months
Personal Health Warranty Registration

LIMITED WARRANTY

 

1. Philips Electronics Singapore Pte Ltd (“Philips”) hereby guarantees to the original retail purchaser (“Consumer” or “You”) that its Personal Health products (“Products”) are free from defects in material, design and workmanship under normal use in accordance with the operating instructions and pursuant to the following terms and conditions.

 

2. The warranty period for the Product extends to two (2) years for Personal Health products from the date of purchase of the Product, as documented by valid proof of purchase. IMPORTANT – you are required to show valid proof of purchase (Invoice if required), which must identify dealer’s stamp, the location of purchase, date of purchase, product model and product serial number clearly. Products returned without valid proof of purchase or which proof of purchase has been altered or made illegible, shall be excluded from the limited warranty.

 

3. During the warranty period, Philips or its authorized service provider will repair, free of charge, parts and modules of a materially defective Product with new or refurbished parts, and return such Product to the Consumer in working condition. Philips will retain defective parts, modules or equipment.

 

Limited Warranty Conditions

- Carry-in Repair – applicable for Personal Health products, unless otherwise stated.

- Repaired or replaced Products will be covered by limited warranty for the balance of the original limited warranty period.

- A diagnosis charge will be levied, if it is found that the Product is not defective due to the following:

o No power because power plug is not plugged in or switched on or no power at power points.

o Usage of wrong electrical supply/voltage.

o Product is found to be tested within product specifications (i.e. defect not found).

 

4. This limited warranty does not cover:

- Claims for loss of use or inconveniences due to any malfunction, damages caused by lightning, water or other liquid intrusion, fire, flood, accident, negligence, misuse or improper handling/operation.

- Product that has been damaged due to installation, repairs, alteration or modification by unauthorized service organizations or persons

- Product with model name, serial number or production number removed, altered, is illegible or appears different from the Product type certified.

- Defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing or paintwork of the Product.

- Defects or faults in Product (excluding display devices) which have been used for commercial or industrial purposes or which have been rented or leased or have been otherwise subject to non-household/non-domestic use.

- Claims for damaged and/or missing parts (incl. accessories) after 7 days from the original date the product has purchased.

 

5. Philips On-Site Repair service is applicable for Products purchased in Singapore from Philips or Philips authorized distributors and retailers. This On-Site Repair service is offered to Products located and used in Singapore only and does not extend to any other country.

 

6. For On-Site Repair service, Philips shall not be obliged to install, dismantle or otherwise work on any Product that is not on ground level (e.g. product mounted to the wall at elevated heights) and is not responsible for the cost of providing access to any Product by whatever means necessary for the purpose of carrying out repairs in the event the location or position at which the Product has been installed, renders it un-accessible for repairs to be carried out.

 

7. Philips’ obligations under Clause 1 are limited to the repair and replacement of defective Product. Except as set forth above, there are no other express or implied warranties. All warranties, conditions or other terms implied by statute or common law (including any warranty of satisfactory quality merchantability or fitness for a particular purpose) are excluded to the fullest extent permitted by law.

 

Philips total liability for any damage or loss relating to or arising out of the purchase or use of the Product, regardless of the type or cause of such damage, loss or the form of characterization of the claim asserted (e.g. contract or tort) shall not exceed the original purchase price paid for the Product.

 

In no event shall Philips, Philips affiliated companies, Philips authorized distributors and retailers be liable for any punitive, special, incidental, indirect or consequential loss or damage whatsoever (including without limitation, damage for loss of revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss), costs, expenses resulting from the purchase or use of the Product, to the fullest extent permitted by law, whether or not Philips has been advised of the possibility of such damage or loss. These limitations shall apply notwithstanding the failure of the essential purpose of any limited warranty. This limited warranty does not affect the Consumer’s statutory rights under law.

 

No carrier, retailer, agent, dealer or employee thereof is authorized to make modifications to this limited warranty and you should not rely on any such representation. Philips reserves the right to amend the terms and conditions if necessary.

Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories

Philips products are designed and manufactured to the highest standards and deliver highquality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum.

 

In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.

 

If you offer your product for service in Singapore, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product.

 

This document only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies.

Warranty terms

The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required.

 

Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.

What is excluded?

The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.

 

The warranty excludes, or does not apply:

 

- If the proof-of-purchase has been altered in any way or is made illegible.

- If the model number, serial number or production date code on the product has been altered, removed or made illegible.

- If repairs or product modifications have been carried out by unauthorized service organizations or persons.

- If the defect is the result of excessive use outside the intended purpose, e.g. non-stop use in a commercial environment.

- If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.

- If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.

- If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed).

- For normal wear and tear defects, or by their nature consumable parts (e.g. vacuum cleaner bags, or filter cartridges.

- If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.

- If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality).

- To third party applications used on- or with your products.

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. If available, you can find the addresses of the service centers on this website.
 

To be able to help you efficiently when you contact Philips or its service partners please have available:

 

- The product type- or model number (also sometimes called model ID)

- The proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and

- The product serial number or production date code as specified on the product.

 

The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product.

Warranty period

The warranty period in Singapore for the product categories mentioned in the heading of this document is 12 months, with the following exceptions:

Exception
Warranty period
TV
36 months
PC Monitors
36 months