Empowering Staff and Patients with the Right Solutions
Prior to the pandemic, surveyed radiology technologists and imaging directors expressed, on average, only moderate satisfaction with their jobs. Across every geography, workload was cited as by far the greatest source of stress and burnout for imaging staff, due to mounting pressure on imaging departments, rising patient volumes, and shortages of qualified staff. It’s safe to assume that these feelings were exacerbated during COVID-19. Imaging works best when approached from the perspective of a system, and it can only deliver peak performance when all its stakeholders are empowered to do their jobs effectively. While you and your department consider ways to revamp your digital strategy in this next phase of the pandemic, continue to pause and ask yourself – will this provide department staff with the support they need?
Radiologists, Cardiologists, Pathologists, and others are on the front lines of patient care, so it’s essential to arm them with the right information and enable a workflow that gives them more time with patients. Focusing innovation efforts on their needs – including advanced data integration, workflow optimization, and consistent, predictable outcomes – has great potential to improve confident clinical decision-making and decrease staff burnout. Outside of the hospital’s four walls, technologies that enable remote work and virtual collaboration will also support convenient, flexible ways of working for staff, as well as improving safety for those concerned about exposure to COVID-19, a heavy stressor in itself.
Staff satisfaction goes hand-in-hand with patient satisfaction. An IT strategy that enables a workflow across your enterprise that allows diagnosing and treating clinical staff to spend more time on quality patient care and less on technological obstacles, it can have a profound impact on a patient’s experience, as well. For patients, imaging exams may often be nerve-wracking and uncomfortable to begin with, and in the age of COVID-19, these feelings of anxiety are naturally heightened. Providing staff the bandwidth to spend more time with patients and reduce anxiety not only reduces the likelihood that a patient will move during an exam and need a rescan, but also supports truly patientcentric care. This is where the promise of a resilient IT backbone is most exciting.