My hose fills up with water at night. What should I do?

Condensation builds up because the air in the room may be cooler than the air coming from the machine. To prevent this condensation from forming, try placing the tubing under the covers to warm it. You may also ask your homecare provider for a hose cover.


What should I do if I have a hard time breathing out against the constant air flow? This sensation may improve over time as you adapt to positive airway pressure therapy. Ask your physician about comfort features, such as pressure relief technology or bi-level therapy, which makes it easier to breathe out against pressure.


What if my tubing gets in the way while I am sleeping?

You can adjust the way your tubing is laying on your bed by placing it under the edge of your pillow where you will not lay on it and block the airflow. You can position the tubing up over the top of the headboard—or through the headboard if it has holes. If you have the Nuance or Wisp mask, there is a loop on the headgear that allows the tubing to be placed in an upward position instead of pointing down.


How do I manage CPAP tubing during the night?
video thumbnail image



It doesn’t seem as though enough air is flowing to me. What should I do?

Check that the air from the therapy device is blowing. Then, check the air inlet and filter for obstruction or dust build-up. Inspect the hose for punctures. If you are still having problems, check with your homecare provider or doctor for assistance.


My machine doesn’t seem to be working. What should I do?

Check the power cord to be sure that it is firmly inserted into the back of the machine and the electrical outlet. If this is not the problem, contact your homecare provider. Do not attempt to repair the blower on your own.



What is a System One CPAP therapy device?

Continuous Positive Airway Pressure (CPAP) devices deliver a steady, gentle flow of air throughout the night and are very effective treatment for sleep apnea. Your doctor prescribes one therapy pressure to open your airway, which is what your device is set to deliver throughout the night. Devices are equipped with various features that can help make therapy more comfortable.


Learn more about our System One CPAP >


What is a System One bi-level therapy device?

Bi-level therapy devices are set to deliver two levels of pressure during the night—a lower pressure when you breathe out (exhalation) and a higher level of pressure when you breathe in (inhalation). These devices are sometimes prescribed for patients who have trouble tolerating one constant pressure from a CPAP device. Most are equipped with various features that can help make therapy more comfortable.


Learn more about our System One bi-level device >


What if I wake up with a dry nose after using System One CPAP therapy
video thumbnail image


What is the ramp feature in System One devices?

This gives you the opportunity to fall asleep on a low pressure. You can choose the period of time over which the pressure gradually increases until you reach your prescribed level of pressure.



What is A flex technology in System One devices?

Unique technology which softens the pressure transition from inhalation to exhalation to improve comfort. A-Flex technology makes breathing more natural compared to a standard PAP (Positive Airway Pressure) therapy device.


What is C flex technology in System One devices?

Technology that helps to reduce the amount of pressure when you exhale making your exhalation more comfortable in comparison to a standard PAP device.



What is Bi flex technology in System One devices?

Comfort Technology makes both inhalation and exhalation more comfortable compare to a standard bi-level therapy device.


How do I set up my System One PAP device for use?

Place the machine on a hard level surface close to where you sleep. Plug the machine into a standard, electrical outlet.

 - Check the air inlet filter to ensure it is in place and free of dust.

 - If using a humidifier, add distilled water to the water chamber not inserted into the device, then use according to the manufacturer's instructions.

 - Connect one end of the tubing (hose) to the airflow outlet on the machine and the other end to the mask (or valve). Turn the machine on, place the headgear over your head and the mask on your face. Verify that air is flowing continuously to the mask.

 - If the mask has been properly fitted under PAP pressure, you may not need to adjust it further. Air should not leak between your face and the mask. A small amount of air, however, will leak out from the mask where the exhalation ports are located and is considered to be normal. There should only be minimal pressure of the mask on the face. Adjusting the mask too tightly is not only uncomfortable, but can cause leaks.


How do I clean my System One CPAP device?

To clean your device, be sure to:

 - Unplug the device.

 - Wipe the outside of the device with a cloth slightly dampened with water and a mild detergent.

 - Let the device dry completely before plugging in the power cord.

video thumbnail image


Learn more how to care for your device >


What do I need to do to power my System One CPAP device while traveling internationally?

When traveling internationally, you will not need a transformer or voltage converter for your Philips Respironics System One PAP device because it has an international power supply that adjusts to different voltages. You will more than likely have to purchase a plug adapter. Many countries have more than one configuration so there is often more than one adapter required. Electricity conversion charts are available on the internet to identify what adapter will be needed for the country that you are traveling to.



Can I use my System One CPAP device on an airplane?

If you want to use your PAP device on the airplane, advance notification is required by the airlines. The airplane in-seat electrical power is available on a limited number of aircrafts so you will need to check with your airline and they will let you know of any requirements and restrictions that apply. If a power supply is available, you’ll have the ability to power your PAP machine on board the plane. The airline will let you know what type of power outlet is available in flight and you will be able to purchase the needed adapters if required.

Note: The most common type of power outlet on airplanes these days is called EmPower. You can buy an EmPower-to-12V adapter, and then hook your PAP machine up using the Philips Shielded DC Cord PN 1097568 for 60 series and PN 1001956 for 50 series and earlier.


Read more about traveling with CPAP >



How do I travel with my System One CPAP device?

video thumbnail image


How do I set up the heated tube on my System One sleep therapy device?

video thumbnail image


How do I set up the resistance control of setting on my Sleeping One sleep therapy device.

video thumbnail image


How do I set up the ramp feature on my System One sleep therapy device?

video thumbnail image