June 3, 2021 by Philips

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Case Study: München Klinik partners to gain latest imaging innovations, increase system uptime and lower cost

Munchen clinic
The München Klinik was tasked with modernizing its outdated technology, equipment and processes while continuing to service more than 135,000 patients. To meet this challenge and do so in a sustainable way, München entered an eight-year Managed Technology partnership with Philips. Two years into the long-term agreement, the hospital has already seen early successes, including cost savings, increased system uptime and improved employee satisfaction.
Potential savings
At a glance
 
München Klinik, 
Germany
 
Challenge
 
  • Modernize the five-location hospital system.
  • Enhance the quality and efficiency of treatment processes.
  • Improve technology and renew over 200 imaging systems.

Solution
 

An eight-year Managed Technology Services partnership, including state-of-the-art imaging systems and clinical informatics; and strategic consultancy services to help digitize operations and connect care across locations and medical disciplines.

 

Results
  

  • €350,000 potential savings identifed after 1-year.
  • 98% system availability (uptime).
  • >15% reduction of investment and services cost.
  • 60 of 200 imaging systems renewed in the first year.

Challenge

The public hospital München Klinik in Germany was serving over 135,000 people with outdated equipment and technology, which caused inefficiencies across care pathways and care sites. At a tipping point, the hospital decided to undergo a major modernization across five locations. As one of the largest projects in the German healthcare system, München Klinik’s challenge was to modernize in a sustainable way and set itself up for future success while meeting today’s urgent demands at the same time.
We want to offer patients consistently outstanding treatment quality and are convinced that long-term, sustainable cooperation is the key.”

Dr. Axel Fischer

Chairman of the Management Board of the München Klinik

Solution

An eight-year Managed Technology Services partnership between München Klinik and Philips focused on enhancing the quality and efficiency of treatment processes and associated medical technology, with an emphasis on imaging technology. The partnership was structured to enhance treatment quality, enable faster diagnosis, yield fewer follow-up examinations and decrease wait times.

 

Specific partnership deliverables included:

 

  • Continuous modernization of the hospital technology park with state-of-the-art medical technology and clinical informatics
  • Strategic consultancy services to support the hospital in digitizing operations and seamlessly connecting care across locations and medical disciplines
  • Analysis of department design and care pathways aimed at improving planning, technology utilization, clinical processes, treatment outcomes and patient and staff experiences
The main objective of the partnership with Philips is to jointly improve the quality and efficiency of the treatment processes and the medical technology involved. With this we would like to increase the attractiveness of the clinic for patients, doctors and nursing staff. By combining an innovative technology concept tailored to the needs of the patients with the continuous improvement of our processes, we provide a high-quality and economic care of the patients in Munich.

Dr. Axel Fischer

Chairman of the Management Board of the München Klinik

München Klinik and Philips worked together to complete a precise analysis of the current situation at all locations and develop a needs-based exchange concept. A multi-faceted standardization project was initiated to fulfill the initial needs that were identifed, including standardizing the equipment pool; and implementing a uniform operating philosophy and cross-departmental use of systems, probes and accessories. About 60 new devices were installed across a wide variety of departments in the first year of the partnership and ultrasonic systems were replaced with more powerful devices designed to improve both the diagnostics for patients and the working conditions for employees.

 

Now, workfow innovations, intuitive usability and ergonomic design support daily routines. Medical and nursing staff have more time for patients and provide feedback to Philips directly, which allows them to further adapt the next generation of devices to their specific needs.

We radiologists are always looking for the most effective way to reach our goal, i.e. to make a reliable diagnosis and thus the best therapy decision. I am very pleased that we are now in direct contact with the manufacturer and find solutions together to further shorten the imaging examination for the patients and simplify the work steps.”

Dr. Axel Fischer

Chairman of the Management Board of the München Klinik

Results*

The Managed Technology partnership between München Klinik and Philips, while only two years into the planned agreement, has already achieved results including cost savings and increased system uptime.

 

Summary of results to date:
 

  • €350,000 potential savings identified after 1 year
  • 98% system availability (uptime)
  • >15% reduction of investment and services cost
     

In addition, the partnership helped the hospital increase its attractiveness to patients, doctors and nurses; and most importantly, enhance the quality of care for patients.

*Results from case studies are not predictive of results in other cases. Results in other cases may vary.
At a glance
 
München Klinik, 
Germany
 
Challenge
  • Modernize the five-location hospital system.
  • Enhance the quality and efficiency of treatment processes.
  • Improve technology and renew over 200 imaging systems.
Solution
An eight-year Managed Technology Services partnership, including state-of-the-art imaging systems and clinical informatics; and strategic consultancy services to help digitize operations and connect care across locations and medical disciplines.
Results
  • €350,000 potential savings identifed after 1-year.
  • 98% system availability (uptime).
  • >15% reduction of investment and services cost.
  • 60 of 200 imaging systems renewed in the first year.
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