Remote services

Embed proactive and predictive capabilities to ensure that your equipment is ready when you need it.

• 24/7 monitoring detects anomalies in systems, safeguarding against downtime and unexpected costs by preemptively addressing issues.
• System-generated alerts flag critical parameter deviations. Our remote engineers address issues proactively, minimizing the need for service calls.
• Systems can be diagnosed remotely without impacting workflow and system access can be provided at a convenient time.

Predictive and proactive remote service capabilities offer much more than simple upkeep for your technology. Embedding these capabilities:

• Aims to boost confidence by preventing issues from happening via efficient scheduling to allow for integration of unexpected events.
• Makes it possible to increase patient throughput by enabling maximum system availability and optimized clinical availability.
• Helps you optimize workflows by preventing patient rescheduling due to unplanned downtime.

Medical equipment is a sophisticated and vital asset that needs to be fully utilized and affordably maintained. And yet keeping medical equipment up to date and working efficiently is a delicate balancing act.

• Every piece of medical equipment in a hospital is essential, incredibly complex and yet expensive to operate and maintain.
• With less time to calibrate and fix important, expensive equipment, diagnosis of equipment failure needs to be proactive, immediate and affordable.
• Hospitals need fast, confident and proactive responses to equipment downtime and first-time-right fixes.

With system availability and continuity of care business critical, remote services are delivered as key capabilities within our range of flexible maintenance contracts. Depending on the contract selected, remote capabilities such as remote monitoring will already be built in or can be requested.