Lumify Support Page

Questions about Lumify? Find everything you need, including app download instructions, product manuals, device compatibility lists, and other helpful resources below.

Resource center topics

Technical documents (resource center - IFUs, manuals, privacy notices): Resource Center
DICOM Statements: DICOM Statements
Compatibility list: List of Compatible Devices

Lumify Ultrasound app

Getting started with the Philips Lumify app is quick and easy. Just enter your patient’s information or go straight to scanning with one touch. The app is available for compatible Android and iOS smart devices via the Google Play Store and the Apple App Store.

Apple App Store: Download here
Android Google Play Store: Download here

How to get started with Lumify

Get Started with Lumify

Lumify App Menu

Lumify App Settings

Perform a Lumify Exam

Lumify Export Destinations

Lumify Connectivity Profile

Lumify Export Destinations

Philips Lumify Transducer Overview

We're here to help you

Email us

Fill out our contact form and we will get in touch with you within 24 hours. Contact us

Call us

Call 1-800-722-9377 and select option 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue. (8AM-8PM EST, Monday-Friday)

Frequently Asked Questions

Disclaimer

Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions. Results in other cases may vary.

Lumify Support Page

Resource center topics

Lumify Ultrasound app

How to get started with Lumify

We're here to help you

How do I download the Lumify app?

Can I charge my iPhone and iPad at the same time as my Lumify power module?

How do I reconnect the Lumify power module?

How do I check the Lumify power module battery charge?

How will I know when a Lumify application update is available?

Can I transfer my Lumify app to a new device?

How do I register my new Lumify product?

Can I connect my Lumify transducer to more than one device?

How do I transfer images from my device to an external archive location?

How do I delete all patient information from my device?

Can I connect Lumify to an external monitor?

Why do I need to provide my contact details when I register my transducer?

How can I change the language in the Lumify app?

I’m migrating from Lumify 2.0 (green icon) to Lumify 5.0 (blue icon). Is there anything I need to do?

Do I need to be connected to a wireless network to scan with Lumify?

Where can I find the Lumify DICOM conformance statement?

How do I find my transducer's serial ID?

Does the Lumify patient information include accession numbers?

Will an automatic update to Lumify interrupt an exam?

Does Lumify support WPA enterprise Wi-Fi security?

Can I move the focal zone by touching the screen and dragging?

Does Lumify include Autoscan?

How do I capture an image in M-Mode?

Can I delete a Modality Worklist server from Lumify?

What does a red X or green check mark by my export destination indicate?

Can I setup multiple connectivity profiles for Lumify?

How do I setup a Modality Performed Procedure Step (MPPS) server?

How do I setup DICOM storage commitment server?

How long do I have to resume a paused exam?

Does Lumify include XRes?

Does Lumify include Tissue Harmonic Imaging (THI)?

Does Lumify include SonoCT?

Does Lumify support DICOM Modality Worklist (MWL)? How do I setup a Modality Worklist server?

Can I create temporary ID when I start an exam? If so, can I modify it with patient information later?

Is Color Mode available?

Can I scan or review images in full-screen view?

Which transducers is M-mode available on?

Is there a way to reset the imaging controls to the default gain/depth?

How many linear distance measurements can I make on a single image?

Can I reverse the cardiac image orientation?