NutriU Privacy Notice
This Privacy Notice was last updated on September 22, 2020.
The Philips NutriU (“App”) provides you with personalized nutrition services, creates a community to share cooking related content and allows you to follow other community members with similar interests around the world (“Services”). The App uses personal data collected or processed through the App, including personal data processed by any Philips kitchen appliance that you decide to pair with the App (for example, a Philips blender) (“Device”).
The purpose of this Privacy Notice is to help you understand our privacy practices when you use our Services, including what information and personal data we collect, why we collect it, and what we do with it, as well as your individual rights. This Privacy Notice applies to personal data collected or processed by the App, which is controlled by or under control of Philips Consumer Lifestyle B.V. or any of its affiliates or subsidiaries (”Philips”, “our”, “we” or “us”).
Please also read our Terms of Use, which describe the terms under which you use our Services.
What Personal Data are collected and for which Purposes
We receive or collect personal data, as described in detail below, when we provide our Services, including when you access, download and install the App. We associate your personal data with unique identifiers.
Sensitive Personal Data
When you consent to the collection of phenotypic data, we process your weight, height, physical activity level and other details to provide you with personalized nutrition services, including advice and tips via push notifications and/or In-App messages. Before collecting any sensitive data, we will inform you and ask your explicit consent in accordance with article 9.2.a. of Regulation (EU) 2016/679.
Other than provided above, we ask you not to send or disclose any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religious, philosophical or other beliefs, health, sex life or sexual orientation, biometrics or genetic characteristics, criminal background or trade union membership) to us, on or through the App, or by any other means.
Account Data
We collect your personal data when you create an account. You may login to the App using a MyPhilips account or by using your social media profile, including your Apple account.
- The personal data we collect may include your name, email address, country, language and password. We also process information on your App usage, including your session, login and authentication information, which we use to manage your account.
- If you log in via social media, the personal data we collect may include your basic public profile (e.g., full/short name, profile photo, identifier, gender, profile URL, birthday, homepage, and location) and your email, which we use for authentication purposes. In this case, your social media provider may collect information on the fact that you are using the App and logging in using your social media account. Please read your social media provider’s Privacy Notice (e.g., Facebook, Google, Apple) to learn about their privacy practices, including, what type of personal data they collect, and how they use, process and protect them.
- We use your Account Data to create and manage your account and provide personalized Services. You can use your account to securely login to the App. If you create a MyPhilips account to login to the App, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communications in case you have opted-in. You may also use your MyPhilips account to order a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking "like" or "share"), and participate in product testing or surveys.
Because we use your Account Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1. (b) of Regulation (EU) 2016/679.
Device Data
When you choose to pair the App with your Device, we collect device-specific information whenever you access, or use the Device, including the unique user device number and session and usage data. The Device also records recipes and ingredients and streams them to the App. Depending on the Device model you use, we may use this data to allow you to control your Device and provide you with personalized nutrition services, including advice and tips via In-App messages and/or push notifications.
Because your Device(s) Data are only processed when you choose to pair your Device(s) with the App for purposes of the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1.(b) of Regulation (EU) 2016/679.
Other Provided Data
When using the App, you can create a profile consisting of your name/nickname, a short description of yourself, your home country, your generated and favorited content and other profiles you follow. We process these details together with your private settings including your preferred cuisines, unit system, Devices you own and information we observe when you use our Services.
- We use this personal data to provide personalized Services and make you part of a community that shares cooking related content, where you can follow other community members with similar interests. We use your private settings in combination with your activity in the social community to provide you with a personalized experience of the App by presenting content that is most relevant for you, as well as sending you push notifications and/or In-App messages. We do this by analyzing the data collected and using specific recommendation and filtering algorithms.
- In some countries, the Services include the ‘Community’ feature, which allows you to see recipes from other members in your country, share your own recipes and post comments. As part of the ‘Community’ feature (i) you will easily see the foods you prefer, and your Device (s) model (e.g., Air fryer model); and (ii) other users may see your username, country, photo, your connections in the App, and the recipes you store in the App. The App will notify you once the ‘Community’ feature is activated in your country.
Because we use your Other Provided Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1.(b) of Regulation (EU) 2016/679.
Cookies and Analytics
We use cookies, tags or similar technologies (“Cookies”) to operate, provide, improve, understand, and customize our Services. Cookies allow us to recognize your mobile device and collect information and personal data including your unique user device number, the IP address of your mobile device, the type of mobile internet browser or operating system you use, session and usage data, or service-related performance information, which is information about your use of the App. We also show you country specific content (including information in your local language), based on your mobile device’s IP address and SIM card carrier information.
When you consent to sharing your App data to help improve the App and receive personalized services, we collect and process your App usage data as detailed below. To do so, we use several service providers that process your App data on our behalf and pursuant to our instructions. Our service providers use Cookies to help us collect your information.
- Adobe Analytics. This App uses Adobe Analytics, an analytics service (“Adobe Analytics”) provided by Adobe Systems Software Ireland Limited (“Adobe”). Adobe Analytics uses “cookies” or similar techniques, which are text files placed in your App, in order to help the App to analyze overall traffic patterns through our App. By transmitting the information generated by the cookie about the use of the App to Adobe, Adobe ensures that your IP address is anonymized before geo-localization can be used and is replaced by a generic IP address before storage. On behalf of Philips, Adobe will use this information for the evaluation of your use of the App, compiling reports on App activity for Philips, and in order to provide other services relating to App activity and use of the App to Philips. Adobe will not associate your IP address with any other data held by Adobe.
- Apptentive. This App uses Apptentive, a feedback and communication service ("Apptentive") provided by Apptentive Inc. Apptentive uses a technology similar to a "cookie" in order to help the App analyze the overall traffic patterns and collect your feedback through the App. On behalf of Philips, Apptentive will use information about your device (such as manufacturer, model, and operating system), App usage patterns, and information you choose to provide (such as survey responses or feedback) to provide services to Philips to help them understand App usage, provide support, and improve their products and services. Your IP address is anonymized prior to use and storage within Apptentive's products and services.
- Branch Metrics. This App uses Branch Metrics, a service provided by Branch Metrics Inc. (“Branch”), to deep-link users into the App, analyze how users access and use the App and use these insights to improve the App. On behalf of Philips, Branch will process information generated about your use of the App (such as the mobile platform, timestamp, API key (identifier for application), App version, device identifier, iOS Identifier for Advertising, iOS Identifier for Vendors, Android Advertiser ID, IP address, the device model, manufacturer and device O/S, session start/stop time, mobile network code and network status). If you downloaded the App by clicking on a Philips Ad on one of our marketing partners’ platforms, such as Facebook, Apple or Google, and decide to provide consent, Branch will collect Ad measurement data from your mobile device, including unique identifiers and analytics data on the Ad that you clicked on and other App events (such as first install, open and App sharing via the App’s sharing feature). To understand the effectiveness of our advertising campaigns and measure engagement, we share your Ad measurement data with the platform we used to run the Ad which will then use the data to report on the effectiveness of our Ads. By consenting to the use of Branch, you agree to the sharing of your Ad measurement data with the platform you used when clicking on our Ad, such as Facebook, Apple or Google, as it may be the case, which will process your data in accordance with its Privacy Notice (Facebook: https://www.facebook.com/privacy/explanation; Apple: https://www.apple.com/privacy/; Google: https://policies.google.com/privacy).
- Google Firebase. This App uses Google Firebase, an app development service (“Firebase”) provided by Google Ireland Ltd. (“Google”). Firebase uses “cookies” or similar techniques- SDK, which are text files placed in your App and web browser. On behalf of Philips, Firebase will use information from your device such as your Device ID, IP address, your IDFA or Google Play Services ID and your MAC address, and replace them with a unique code. When you use the App we will measure the numbers of visits to the App, which pages you visit, your network connection, load times and when the App crashes. We use this information to evaluate and understand your use of the App, to test and analyze performance and ultimately optimize our products and services.
To give you a more personalized experience, we process your Analytics data to show you the right content and send you recommendations, In-App messages and Push Notifications. We also use your Cookie and Analytics information to ask you questions or inviting you to participate in surveys or research projects. When you decide to participate, we process your account credentials, responses, opinions and experiences. We use your personal data and information to improve the Services and develop new products for you in the kitchen appliances domain. Please note that we only process your Analytics information after you have provided consent in accordance with Article 6.1.(a) of Regulation (EU) 2016/679.
If you write a review on the app stores, we review and process your comments for product improvement purposes. Unless you require us to do so, we do not link this information to your account credentials or any other information we hold from you. We can only see your app store username and your comments. In this case, we consider the processing of your reviews to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679. Where you require customer support, we guide you through our customer support process in accordance with section Customer support further below.
Customer support
When you require customer support, you may provide us with information related to your use of our Services, including your interaction with Philips, and how to contact you so we can provide the required support. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We also use your information to respond to you when you contact us.
We consider the processing of your Customer Support data to be necessary for the performance of a contract to which you are party and lawful under Article 6.1.(b) of Regulation (EU) 2016/679. In some cases, we consider the processing of your Customer Support Data to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679.
Combined Data
We may combine your personal data, including Account Data, Other Provided Data, Device Data, Cookies, with data collected during your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected products, including your IP addresses, Cookies, mobile device information, communications you click on or tap, location details, and websites you visit.
We use your Combined Data to improve the content, functionality and usability of the App, the Device(s) and Services as well as to develop new products and services. In this case, we consider the processing of your Combined Data to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679.
If you consent to receiving promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behavior, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze your Combined Data. You may opt-out and unsubscribe from such communications at any time.
Permissions
The App may request your permission to access your mobile device’s storage capabilities, sensors or other features (e.g. photos, agenda, contacts, camera, Wi-Fi, geo-location, or Bluetooth). We require access when strictly necessary to provide the Services as detailed below.
- Bluetooth and WIFI. The App requires WIFI connection to connect to the internet. The App also needs Bluetooth/WIFI to connect your Device(s) to the App. You can at any time block Bluetooth/WIFI connection through the settings of the mobile device.
- Location. For some Device models, Android operating systems require coarse geo-graphic location to connect to the Device. iOS operating systems also require geo-location to recognize when the App and the Device are nearby. However, Philips will not process such data in any manner. The data will remain in your mobile device where Philips will not have access to it. You can at any time block geo-location collection through the settings of the mobile device.
- Files. The App requires access to the mobile device's files to store the language configurations and other files that the App uses to operate (e.g., manuals, recipes, graphics, media files, or other large program assets). If you delete the App, the Files will be deleted from your mobile device.
- Photos and Media. If you add a profile picture to your profile, the App requires permission to access your mobile device's camera or photo gallery. Android operating systems may request permission for Videos, however, the App will only use the permission to allow you to upload your picture.
- Sometimes a permission is a technical precondition of the operating system of your mobile device. In such case, the App may ask your permission to access a certain sensor or data, however we will not collect such data, unless required to provide the Services.
With whom are Personal Data shared?
Philips may disclose your personal data to third party service providers, business partners, or other third parties in accordance with this Privacy Notice and/or applicable law.
Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.
IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Cloud Providers
These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Payment
These providers handle financial data in relation to online purchases, your program fee.
IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Cloud Providers
These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Payment
These providers handle financial data in relation to online purchases, your program fee.
IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Cloud Providers
These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Payment
These providers handle financial data in relation to online purchases, your program fee.
IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Cloud Providers
These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Payment
These providers handle financial data in relation to online purchases, your program fee.
IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Cloud Providers
These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Payment
These providers handle financial data in relation to online purchases, your program fee.
IT Providers
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.
Cloud Providers
These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Payment
These providers handle financial data in relation to online purchases, your program fee.
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
NutriU service service Providers
These providers deliver specific services for NutriU service such ascalculating heart-age, providing coaching (only for apps that use coaching).
Service providers
We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.
We may share your personal data with the following service providers:
IT and cloud providers
These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or provide the Services.
Analytics Service Providers
These service providers deliver the necessary hardware, software, networking, storage, and/or related technology that we require to perform App analytics.
Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.
Other third parties
Philips may also work with third parties who process your personal data for their own purposes. If Philips shares personal data with third parties that use your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.
Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.
Cross-border transfer
Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you acknowledge the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm). For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your personal data. You may obtain a copy of these measures by following the link above or by contacting us here.
How long do we keep your data?
We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected. The criteria we use to determine our retention periods include: (i) the length of time you use the App and Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Your choices and rights
If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us here. We will respond to your request consistent with applicable law.
In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal.
Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our Services anymore.
When we process your personal data based on a legal obligation to which we are subject, including when you interact with us to exercise any of your rights, we consider the processing to be lawful in accordance with Article 6.1.(c) of Regulation (EU) 2016/679.
Where we rely on performance of a contract to process your personal data for purposes of the Services, we may not be able to provide the Services if we do not receive your information.
We protect your personal data
We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorized alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.
Special information for parents
While the Services are not directed to children, as defined under applicable law, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.
If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us here. If we become aware that a child has provided us with personal data, we will delete his/her data from our files.
Local specific information: Your California Privacy Rights (US Only)
California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please visit our privacy website: http://www.philips.com/a-w/privacy/questions-and-feedback.html
Changes to this Privacy Notice
Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.
We encourage you to review regularly the latest version of this Privacy Notice.
The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.
Contact Us
If you have any question about this Privacy Notice or about the way in which Philips uses your personal data, you may contact Philips and/our Data Protection Officer here. Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region
Philips Consumer Lifestyle B.V.
High Tech Campus 5, 5656 AE,
Eindhoven, The Netherlands
