Repair and replacement program
The repair and replacement plan in Singapore is underway, with initial supply of new material for DreamStation devices currently expected from about late September , with other devices following thereafter. Philips aims to address all affected devices within the scope of this correction. Due to the volume of devices, we regret it may take some time to repair or replace patients devices.
Registration is a necessary step patients need to complete through their authorised distributors to enable Philips to organise the repair and/or replacement of their devices. If patients or customers have any questions or concerns, including how to register, a dedicated Philips customer care team is set up to receive and address all inquiries and to advise on next steps 1800-28-63-020, 9am-6pm (Mon-Fri).
Philips continues to advise patients to consult with their treating physician or care provider to determine the most appropriate options for continued treatment.
For more information on the status of the field safety notice as well as instructions for customers, users and physicians, affected parties may contact their local Philips representative or visit www.philips.com/SRC-update.
We cannot stress enough that Philips is treating this matter with the highest level of seriousness and is dedicating significant time and resources to address this issue. Our intention is to give affected patients and customers the service they expect and deserve as we work to resolve this matter as our top priority.
 Subject to delays due to pandemic related logistics disruption