Consumer Care Service Center

Service Center
Service Center

Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products.

When visiting Philips Consumer Care, please make sure to bring along the below:

Proof of purchase (Receipt/Tax Invoice)

Philips product (Including accessories)

Bring your own bag

Join us in our effort to reduce plastic bag consumption by bringing your own bag. In case you forget, we can provide a bag for 1SGD. 100% of our bag sales is used to clean up plastic from our Singapore oceans and beaches.

Find out more

Bring your own bag

Join us in our effort to reduce plastic bag consumption by bringing your own bag. In case you forget, we can provide a bag for 1SGD. 100% of our bag sales is used to clean up plastic from our Singapore oceans and beaches.

Find out more

Location

622 Lorong 1 Toa Payoh Philips APAC Centre Level 1 Singapore 319763

Find out more

For TV and Audio, click here

Philips TV and AV Authorized Consumer Care Centre R-Logic International Pte LTD, 3014A Ubi Road 1 #04-01/02
(65) 6286 7333 (Television Only)
(65) 6748 7534 (Audio Only)
E: Philips.TV.SG@DHL.com (Television Only)

E: Philips.AV.SG@DHL.com (Audio only)

For Audio accessories, click here

Distributor / Service Centre Address
18.COM ELECTRONICS PTE LTD 159 Sin Ming Road, #04-01Amtech Building(Lobby1) Singapore 575625

Operating Hours / Contact Information

Monday - Friday 9:30am -12:30pm & 2:00pm - 5:00pm

Closed on Saturdays, Sundays & Public Holidays

Tel: (65) 6278 8274 Fax: (65) 6458 4010

Email: service@18comelectronics.com.sg

Register warranty at www.18comelectronics.com.sg

Operation hours

Monday to Friday: 09:00am – 06:00pm

Saturday: 09:00am – 01:00pm

Closed on Sundays & Public Holidays

Book an appointment

Contact us

Contact our customer service team for all your service & product related questions.

Find out more

Pick-up & Delivery

We offer home pick-up & delivery of your products

Transport (one way) - $8

Prices incl. 7% GST (subject to changes

Contact us for an onsite

appointment

Warranty

Learn more about what is covered under your warranty.

Find out more

Collection

Upon receiving the SMS notification please collect your order within 7 days.

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Location

622 Lorong 1 Toa Payoh Philips APAC Centre Level 1 Singapore 319763

Find out more

Opening hours

MON – FRI: 9 am – 6 pm SAT: 9am – 1 pm SUN & PH: CLOSED

Book an appointment

Contact us

Contact our customer service team for all your service & product related questions.

Find out more

Pick-up & Delivery

We offer home pick-up & delivery of your products

Transport (one way) - $8

Prices incl. 7% GST (subject to changes

Contact us for an onsite appointment

Warranty

Learn more about what is covered under your warranty.

Find out more

Collection

Upon receiving the SMS notification please collect your order within 7 days.

Find out more
Parts and accessories
Parts and accessories

Teckwah Logistics is our authorised distributor for Philips parts & accessories.

Get your spare parts and accessories for your Philips products conveniently delivered to your doorstep or by doing a self collection at Philips Consumer Care.

Click here to buy parts and accessories from our authorised distributor
Location
Location
Visiting location

622 Lorong 1 Toa Payoh, Philips APAC Center, Singapore 319763

View opening hours

By MRT

Toa Payoh MRT (North-South Line)

Braddell MRT (North-South Line)

Caldecott MRT (Circle Line)

By Bus

Services: 231, 141,59

Philips Singapore (Bus Stop No: 52141)

Opposite Philips Singapore (Bus Stop No: 52149)

Parking

We have 9 visitor lots in the compound (Subject to availability).Should the lots be fully occupied, please kindly park at the public carpark outside Philips APAC Centre.Car Park fees is applicable at the Public Car Park ( Car Park Code: Toa Payoh West T0130 )

Home pick-up & delivery

If you need your order to be picked up or delivered please contact us for an onsite appointment.

Charges as below:

Transport (one way) - $8

Prices incl. 7% GST (subject to changes)
Frequently Asked Questions
Frequently Asked Questions

1. My product is faulty - how can I have it repaired? Will it be covered by the warranty?

In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair.

Please check our online troubleshooting and FAQs to find solution for the most common issues:

- Find your product and its FAQs

If you are not able to resolve your problem on line, you can contact our Consumer Care team – click here

Repair or exchange will be free of charge if your product is within the warranty period.

- Philips warranty

2. How long is the warranty on my product?

Philips warranties are usually between 12 and 24 month depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.

3. My product is out of warranty, can Philips do anything for me?

If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.



To find out a repair solution for your faulty product, please contact our Consumer Care team.

4. Where can I find product information?

Information on our current product range can easily be found in the Products section of the Philips website.

You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).

For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.

5. Where can I purchase spare parts and accessories for my product?

If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.

6. I moved abroad/ I bought my product abroad. Will my guarantee be affected?

No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected.

Please contact your local Philips consumer care team should you have any issues or questions.

7. Where are the model & serial numbers of my product?

Model number of your product can be found: on the box, on the manual or on the product itself:

Where can I find the model/serial number of my product?

8. How long will repair take?

Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre.

(Parts permitting, please be aware that the repair might take up to 14 days.)

If you would like to check the progress of your repair, please contact our Consumer Care team for an update.

9. Where can I find an authorised Philips service centre?

Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products.

When visiting Philips Consumer Care, please make sure to bring along the below:

1.    Proof of purchase (Receipt/Tax Invoice)

2.    Philips product (Including accessories)

Location: 622 Lorong 1 Toa Payoh

Philips APAC Centre Level 1

Singapore 319763

Find out more

You can also contact our Consumer Care Team regarding the above products.

10. How to check the progress on your repair or exchange?

If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your repair.

11. If I took an extension of guarantee with my retailer, can I contact Philips?

If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.

If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.

However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.