2-year warranty
7-day returns
Free delivery on orders over $100
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Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products.
When visiting Philips Consumer Care, please make sure to bring along the below:
Monday to Friday: 09:00am – 06:00pm
Saturday: 09:00am – 01:00pm
Closed on Sundays & Public Holidays
We offer home pick-up & delivery of your products
Transport (one way) - $8
Prices incl. 7% GST (subject to changes
Contact us for an onsite
appointment
Location
622 Lorong 1 Toa Payoh Philips APAC Centre Level 1 Singapore 319763
Opening hours
MON – FRI: 9 am – 6 pm SAT: 9am – 1 pm SUN & PH: CLOSED
Contact us
Contact our customer service team for all your service & product related questions.
Pick-up & Delivery
Warranty
Learn more about what is covered under your warranty.
Collection
Upon receiving the SMS notification please collect your order within 7 days.
Teckwah Logistics is our authorised distributor for Philips parts & accessories.
Get your spare parts and accessories for your Philips products conveniently delivered to your doorstep or by doing a self collection at Philips Consumer Care.
Our service center continues to be available to process product repairs with extra safety measures and hygiene precautions being taken. It may take slightly longer than expected to return your product to you, but we will do our best to keep you updated.
Learn more >
622 Lorong 1 Toa Payoh, Philips APAC Center, Singapore 319763
By MRT
By Bus
Services: 231, 141,59
Parking
We have 9 visitor lots in the compound (Subject to availability).Should the lots be fully occupied, please kindly park at the public carpark outside Philips APAC Centre.Car Park fees is applicable at the Public Car Park ( Car Park Code: Toa Payoh West T0130 )
Home pick-up & delivery
If you need your order to be picked up or delivered please contact us for an onsite appointment.
Charges as below:
In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair.
Please check our online troubleshooting and FAQs to find solution for the most common issues:
- Find your product and its FAQs
If you are not able to resolve your problem on line, you can contact our Consumer Care team – click here
Repair or exchange will be free of charge if your product is within the warranty period.
- Philips warranty
Philips warranties are usually between 12 and 24 month depending on the product you own.
To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.
If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.
To find out a repair solution for your faulty product, please contact our Consumer Care team.
Information on our current product range can easily be found in the Products section of the Philips website.
You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).
If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.
No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected.
Please contact your local Philips consumer care team should you have any issues or questions.
Model number of your product can be found: on the box, on the manual or on the product itself:
Where can I find the model/serial number of my product?
Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre.
(Parts permitting, please be aware that the repair might take up to 14 days.)
If you would like to check the progress of your repair, please contact our Consumer Care team for an update.
1. Proof of purchase (Receipt/Tax Invoice)
2. Philips product (Including accessories)
Location: 622 Lorong 1 Toa Payoh
Philips APAC Centre Level 1
Singapore 319763
Find out more
You can also contact our Consumer Care Team regarding the above products.
If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your repair.
If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.
If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.
However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.
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