Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Why does the machine not switch on?
• Why does the machine make strange noises during brewing and/or why doesn't the coffee come out?
• What is the best way to brew a creamy coffee?
• The machine grinds beans but no coffee is dispensed. What can I do?
• After cleaning I cannot re-insert the brew group. What should I do?
• Why is the coffee that comes out of the machine not hot?
• Is it possible to find some coffee powder in the box or inside a new machine?
• Can I use mineral water in my Philips-Saeco espresso machine?
• Why is the machine not working even though it is switched on?
• Which kind of milk is the best to use to make a good cappuccino?

Getting started (2)

• Why does the machine not switch on?
• Can I use mineral water in my Philips-Saeco espresso machine?

Use and Learn (11)

• Why does the machine make strange noises during brewing and/or why doesn't the coffee come out?
• Why is the machine not working even though it is switched on?
• Why does coffee come out at the sides of the dispenser?
• Why doesn't the Pannarello wand froth the milk?
• How do I remove the brewing unit?
• Why does the coffee come out so slowly?
• Why does the machine take so long to heat up and/or why is the amount of water coming out of the tube very small?
• What do I do when the coffee machine needs descaling?
• How do I get a more consistent coffee quality?
• Why is the coffee that comes out of the machine not hot?
• Is it possible to find some coffee powder in the box or inside a new machine?

Tips and Tricks (2)

• What is the best way to brew a creamy coffee?
• Which kind of milk is the best to use to make a good cappuccino?

Troubleshooting (3)

• The machine grinds beans but no coffee is dispensed. What can I do?
• What do I do when the general alarm sign comes on?
• Why is no hot water or steam coming out?

Cleaning and Maintenance (1)

• After cleaning I cannot re-insert the brew group. What should I do?