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    Support

    Delivery

    Attention
    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
    Attention
    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
    Attention
    Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
    Attention
    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Attention
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Attention
    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
    Attention
    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
    Attention
    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
    Attention
    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.

    Delivery times

    When will my order be delivered?
    For all orders above SGD100 and if your shipping method is home delivery, we will deliver within 3-5 business days  If you order multiple products, your products may be shipped separately.

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    Order tracking

    How can I track the delivery of my order?

    Currently we don’t have an option for customers to track their order delivery status.

     

    For inquiries on your order status  please contact Philips Consumer Care. We are happy to help you further.

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    I have received only part of my order
    If your order contains multiple products or accessories, it may be delivered in multiple shipments. A SMS will be sent to you to notify you on your  delivery schedule.  For any further inquiries on your order, please contact Philips comsumer care at +65 6882 3999.

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    Delivery options

    What are the available shipping options?
    You can select the shipment option you prefer during the checkout process. You can choose to have your order delivered, however, self-collection option is no longer available.                               
    Related questions: *When will my order be delivered.

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    Do you deliver anywhere?
    We only deliver within Singapore It is, unfortunately,  not possible to deliver outside of Singapore

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    What are the shipping costs?

    Free delivery Islandwide

     

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    Online shop support contact options


    To get personal help with shopping on the Philips website, please choose one of the following categories:

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Sunday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Sunday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

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