Consumer Care Service Center

Parts and accessories

Parts and accessories

Parts & Accessories for Philips Coffee Machines, Vacuum Cleaners, Air Care, Ironing and Kitchen appliances

For Philips Coffee Machines, Vacuums, Air Care, Ironing and Kitchen Appliances: SmartCares is our authorised distributor for parts & accessories.

Click here to buy parts and accessories for Coffee Machines, Vacuums, Air Care, Ironing and Kitchen Appliances

Parts & Accessories for Personal Care and Mother & Childcare products

For Philips Personal Care and Mother & Childcare products: Teckwah Logistics is our authorised distributor for Philips parts & accessories.

Get your spare parts and accessories for your Philips products conveniently delivered to your doorstep or by doing a self collection at Philips Consumer Care.

Click here to buy parts and accessories for Personal Care and Mother & Childcare products
Frequently Asked Questions

Frequently Asked Questions

1. My product is faulty - how can I have it repaired? Will it be covered by the warranty?

In many cases when product doesn’t behave as you would expect, the problem can be resolved at home without any need to send it away for repair.

Please check our online troubleshooting and FAQs to find solution for the most common issues:

- Find your product and its FAQs

If you are not able to resolve your problem on line, you can contact our Consumer Care team – click here

Repair or exchange will be free of charge if your product is within the warranty period.

- Philips warranty

2. How long is the warranty on my product?

Philips warranties are usually between 12 and 24 month depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.

3. My product is out of warranty, can Philips do anything for me?

If your product is no longer under warranty we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.



To find out a repair solution for your faulty product, please contact our Consumer Care team.

4. Where can I find product information?

Information on our current product range can easily be found in the Products section of the Philips website.

You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).

For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.

5. Where can I purchase spare parts and accessories for my product?

If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.

6. I moved abroad/ I bought my product abroad. Will my guarantee be affected?

No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected.

Please contact your local Philips consumer care team should you have any issues or questions.

7. Where are the model & serial numbers of my product?

Model number of your product can be found: on the box, on the manual or on the product itself:

Where can I find the model/serial number of my product?

8. How long will repair take?

Our goal is to repair and return your product to you within 7 working days from the day it is received by our service centre.

(Parts permitting, please be aware that the repair might take up to 14 days.)

If you would like to check the progress of your repair, please contact our Consumer Care team for an update.

9. Where can I find an authorised Philips service centre?

Visit our Philips Consumer Care if you need help on your Household, Mother and Child Care and Personal Care products.

When visiting Philips Consumer Care, please make sure to bring along the below:

1.    Proof of purchase (Receipt/Tax Invoice)

2.    Philips product (Including accessories)

Location: 622 Lorong 1 Toa Payoh

Philips APAC Centre Level 1

Singapore 319763

Find out more

You can also contact our Consumer Care Team regarding the above products.

10. How to check the progress on your repair or exchange?

If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your repair.

11. If I took an extension of guarantee with my retailer, can I contact Philips?

If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.

If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.

However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer as they are responsible for the after sales service during the period of the extension of your guarantee.