If your guest is unable to see the video on the app, follow the troubleshooting tips below to resolve this issue: 

• It is possible your guest still needs to register an account with Philips. Please have your guest download the Philips Avent Baby Monitor+ app and register an account first. Send the invitation to your guest after they have registered their account.
• The guest user you intended to invite may live on a different continent. Please make sure that the guest user chooses the same country as you when registering their user account.

The information on this page applies to the following models: SCD643/26, SCD923/26.