My Sonicare toothbrush is not charging

1. Use the correct charger.: The chargers for all Sonicare toothbrushes are different and not compatible with other Sonicare models. We recommend charging the toothbrush by using the original charger that came with your toothbrush.

Note: If you are located in China and purchased your toothbrush before September 1st, 2024, please call 4008 800 008 for support.
2. Use a different power source.: Does your toothbrush not charge when it is plugged in? Your outlet might not work. Try using a different outlet to charge it.
3. Check if your charging adapter or cord is damaged.: Try checking if your charging adapter or cord is damaged. If you notice any damage to your adapter or cord, stop using it immediately. Purchase a replacement in our online store.

Note: If you are located in China and purchased your toothbrush before September 1st, 2024, please call 4008 800 008 for support.
4. Place the toothbrush correctly on the charger.: If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger. The toothbrush will release two short beeps, or the battery light indicator will light up, confirming that the toothbrush is placed on the charger correctly.

Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
Are you still having issues with your toothbrush?: If none of these tips help, your toothbrush may be damaged internally. We recommend that you request a repair or exchange for your toothbrush.

My Sonicare toothbrush is not charging

1. Use the correct charger.

2. Use a different power source.

3. Check if your charging adapter or cord is damaged.

4. Place the toothbrush correctly on the charger.

Are you still having issues with your toothbrush?

Reference Articles

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