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    I cannot pair my phone with my Philips Shaver compatible with the GroomTribe App

    There may be several reasons why you cannot connect your phone with your Philips Shaver S7000 and latest models of S9000. Below are the most common causes and their solutions.

    Complete the skin assessment

    Before connecting the shaver to the app please complete the skin assessment. Answer the questions about your skin condition initiated in the App chat. These answers are used to personalize the shaving plan and the shaver speed settings to your skin needs.

    Once the assessment is complete you will receive the option to connect the shaver to the app. 
     

    Phone is too far from shaver

    Your phone needs to be in close proximity to be paired up with your Philips S7000 and latest models of S9000 Shaver. Make sure your phone is not further than 3 meters away from the shaver.

    Using incorrect Bluetooth version

    The Philips S7000 and latest models of S9000 Shaver use Bluetooth version 4.1 or higher. If you have the correct Bluetooth version, try turning it off through your phone settings and back on. Then try pairing your phone with the shaver again.

    Operating system update

    When your phone's operating system gets updated, sometimes it can result in connection issues. To resolve this issue try resetting the connection between the shaver and the app by following the steps below:

    1. Un-pair shaver: Press the ON/OFF button on your shaver for 10 seconds to disconnect it from the app. The notification symbol on the shaver will start to blink slowly.

    2. Un-pair phone: Go to 'settings' on your phone and select Bluetooth. Then select the Shaver S7/S9XX and press 'forget' or 'un-pair'.
    You can now try to pair your shaver again with your phone. It may take around two minutes for the connection to establish.

    Note: These instructions may differ per smartphone. Please check your phone manual for more information.

    Using a different phone

    You may experience pairing issues in case you change your phone, or your shaver was previously connected to a different phone.
    In this case, we suggest you unpair and re-pair your phone and shaver as explained in the above section.
    If you have tried the advice above, but are still unable to solve this problem, then please contact us for further support.

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