I cannot connect my Philips Wireless Motion Sensing System

Scanning the QR code

• Please scan the QR code in adequate lighting to ensure optimal recognition by your device's camera.  
• Make sure you are scanning the QR code on the back of the device you are trying to connect. Each Sensing Plug and Door Sensor has a unique QR code on the back of the housing. 

Pairing your device 

• In all cases, the device should be in “pairing mode”, meaning the light is slowly blinking blue when plugged into a power source. If this is not the case, perform a manual reset and try to pair again.  

Connecting your Motion Sensing Plug (Hub) to Wi-Fi 

• Check if you are using a 2.4 GHz Wi-Fi network. If you are using a 5GHz network, switch to a 2.4GHz network and scan the QR code again. To find out what WiFi network you have check the section “2.4GHz or 5GHz Wi-Fi network?”.   
• Make sure your phone is connected to the same WiFi network that you want to connect your Motion Sensing System with.  
• Make sure you have entered the correct Wi-Fi password. If the password is incorrect, the Motion Sensing Plug will not be able to connect to the network.  
• Make sure the first Motion Sensing Plug you pair is placed within 10 meters from your router.

1. Unplug your device. Be careful when unplugging your device, hold it from the back and pull gently away from the socket. 
2. Hold the Smart Plug button, located on the side of your Motion Sensing Plug. 
3. Plug it back while holding the Smart Plug button and wait for 5 seconds. 
4. The LED should start pulsing, which indicates that the success of the reset. 
5. Power off again. The device is ready to be paired.

If you are unable to define whether your WiFi network is 2.4GHz or 5GHz, please read our troubleshooting advice below:   

 
The name of WiFi networks indicates 2.4GHz or 5 GHz:  

1. On a device that is connected to your WiFi network, open the settings menu.  

2. Look for the section that displays your WiFi network information.  

3. The name of your WiFi network may include a suffix that indicates whether it is a 2.4 GHz or 5 GHz network. For example, if your network name is "MyNetwork_2.4GHz", then it is a 2.4 GHz network.   

4. The Philips Home Safety Devices can only connect to a 2.4Ghz WiFi network, therefore choose this network to connect the device.   

  
The name of WiFi networks does not indicate 2.4Ghz or 5 GHz:  
If the name of the WiFi network does not indicate this, we suggest checking the manual and settings of your modem/router or reaching out to your internet provider.  
 
If none of these steps work for you, please contact our customer support for further assistance.