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Support

Ordering

Placing an order

How do I order a product?

Follow the below steps to place your order:

 

1. Place the product in your digital shopping basket by clicking on  button "Add to basket". 

2. If you are already logged in, you can immediately continue with your order. Not logged in? Then you can choose to log in to your Philips Online Shop account or create a new account

3. For orders above SGD200 in a single order, customers are entitled for free delivery and  self collection orders will be at the below address.

Philips Consumer Care Level 1,

 Philips APAC Building, 622 Lorong 1 Toa Payoh

 Singapore 319763

For Orders < SGD200 home delivery charges will be SGD20.

4. Choose one of our payment methods and pay for your order. 

5. You will receive an order confirmation from us by e-mail. 

6. A SMS will be sent to you on your delivery schedule if you are entitled for free shipping or have chosen home delivery shipping method. Orders will be delivered within 3-5 business days.

7. Self collection orders needs to be collected within 7 days from purchase. 

Related questions:

How can I pay? 

When will my order be shipped?

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Change or cancel order

How do I cancel my order?

To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is not possible to cancel or change your order between the time of ordering and delivery.                                                           
1. Please contact Philips comsumer care at +65 6882 3999  to have your orders cancelled 

Related questions:

How do I return a product? 

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How can I change my delivery address?
1. Please contact Philips comsumer care at +65 6882 3999 to have your delivery address changed

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Order status

My order has been automatically cancelled
We may occasionally have to cancel an order. The most common reason for that is that the product is out of stock at the moment of shipping. Should that be the case, you will be notified by email. We kindly advise you to place your order again by choosing a different product or different version of the same product. It is not possible to place an order for a product that is out of stock.  Any charges that may have occurred will be automatically refunded. We apologize for the inconvenience.

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How do I track the status of my order?
Currently we don’t have an option for customers to track their order status online

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Stock status

Is my product in stock?
Products that are out of stock display a red 'Out of Stock' label and cannot be added to the basket. You will not be able to purchase a product that is out of stock.

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