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    Support

    Returns

    Attention
    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
    Attention
    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
    Attention
    Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
    Attention
    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Attention
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Attention
    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
    Attention
    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
    Attention
    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
    Attention
    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.

    Returns

    How do I return a product?

    You can return your product for free within 7 days from date of purchase  
                 
    Please call Philips consumer care at +65 6882 3999 or WhatsApp at

    +65 89380477 to have your Product(s) returned

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    What are the return conditions?

    Not completely happy with your purchase? Please contact Philips Consumer Care (Contact Center) regarding the return request within 7 days. Product returns at Philips Consumer Care (Toa Payoh) is no longer available.

     

    Philips reserves the right to change these terms and conditions at any time without prior notice.

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    To get personal help with shopping on the Philips website, please choose one of the following categories:

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Friday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Friday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

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