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    Philips Support

    Blank screen when connecting Philips TV to the accessory (DVD, STB, PC) device via HDMI to HDMI

    Published on 2016-12-29
    • Make sure the cable is well connected
    • To check which connection is selected, press the AV button on the remote control

    1) When you see Blue mute / blank screen and the display does not indicate any video resolution this is an indication that there is no valid signal detected.

    • Make sure the HDMI output of the accessory is on and a signal is valid resolution by changing the video output resolution to one which the TV can handle

    2) When you see a blank screen and the display shows a video resolution indication then the connection is correct.

    • The blank screen is caused by the accessory device and not by the TV
    • To detect and remedy the problem caused by the accessory device, check the instruction manual of this device

    3) If the problem remains : reselect the HDMI input by changing to another HDMI input and back to the connected one :

    • Press AV on the remote
    • Press up and then ok
    • Press AV again
    • Press down and ok
    • The compatibility check process between TV and accessory device will start over again

    4) Reset (switch off and back on) the TV and also reset the accessory device.

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