If your Philips Avent electric breast pump does not turn on, does not charge, turns off by itself, only works when connected to a power source (battery version), or displays "Er" and then turns off, please follow the troubleshooting steps below.
This article applies to Philips Avent traditional electric breast pumps (single and double electric models). It does not apply to the wearable or hands-free breast pumps.
Before you start
Identify the motor unit of your breast pump:
White motor unit (1)
Pink motor unit (2)
Always use the original Philips Avent power adapter and charging cable supplied with your pump. Power and charging issues are often caused by incorrect or damaged charging accessories.
Make sure that:
If you are using an older adapter version, contact Philips Consumer Care Center to check if a (free) replacement is available.
Sometimes the issue is caused by the power source rather than the pump itself.
Try the following:
If possible, test the same power outlet with another device.
If your white motor unit turns on but powers off quickly, the battery may be low.
Try the following:
A fully charged battery typically provides up to three pumping sessions. This equals approximately 90 minutes of single pumping or 45 minutes of double pumping.
Battery performance naturally decreases over time with normal use.
Helpful to know:
Your pump may not charge or operate correctly if it becomes too hot or too cold.
If the pump has been left in a car, stored in a very hot or cold environment, or has been exposed to direct sunlight, move it to room temperature and allow it to rest for approximately 30 minutes before charging or using it again.
If your pump displays the error message "Er" and turns off:
Then try using the pump again.
If your pump still does not turn on:
If the reset is successful, the pump will restart.
If the issue continues after completing all the steps above:
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