- Check the power source. Plug the baby unit into a different power outlet. It might just be a wall outlet or power strip issue.
- Use a different power adapter. The baby unit does not have a built-in battery, so a reliable power adapter is very important. The power adapter can malfunction or become damaged over time. We recommend using the parent unit adapter to check. If a different adapter helped, you could also visit the support page for your product on the Philips official website to order a new power adapter. The original adapter made for your baby unit will help ensure a stable power supply.
- Check the power input. Dust, dirt, and other small objects can get stuck in the port, preventing power from reaching the device.
- Check for signs of power. Is the indicator light not working at all?
- Restart the baby unit. Turn off the baby unit for 10 seconds, then turn it back on.
- Reset the baby unit. A full reset can fix persistent display issues. To reset the baby unit:
- Press the on/off button for 10 seconds.
- The indicator light will flash orange and green, and the baby unit will reboot.
- The factory reset is complete once the indicator light turns solid green.
- Does it feel unusually warm? If so, don't worry. You can use the device safely. The baby monitors have been tested and meet international electrical standards, so the device is safe to use even when it is hot. However, do not expose the device to extreme cold or heat, direct sunlight, or near a heat source. If you are still unsure whether your device is safe to use, please contact us.
- Baby unit still not working? If the baby unit is not responding, or there are issues with the buttons or camera, you might have a product issue. Please visit our support page to view available service solutions and speak with an agent if you have more questions, such as exploring more sustainable solutions.
Philips Support
The baby unit or parent unit won’t turn on, charge, or work
Published on 21 July 2026
We’re sorry that you are experiencing issues with your baby monitor. If either the baby unit or parent unit seems to have a power or charging issue, here are some of our most common solutions.
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If the parent unit is the problem, let’s see if we can find out why:
- Check the power source. Plug the parent unit into a different power outlet. It might just be a wall outlet or power strip issue.
- Use a different charging cable or adapter. The power adapter can malfunction or become damaged over time. We recommend using the baby unit adapter to check. If a different adapter helped, you can also visit the support page for your product on the Philips official website to order a new power adapter. The original adapter made for your parent unit will help ensure a stable power supply.
- If the screen won’t turn on, check the mode. See if your parent unit is in eco mode or audio mode. This feature turns the display off to save power.
- Does the screen turn on, but does not show live video? You might need to re-pair the parent unit and baby unit. Just follow the steps here.
- Check for signs of power. Are the display or any indicator lights working at all?
- Restart the parent unit. Turn off the parent unit for 10 seconds, then turn it back on.
- Reset the parent unit. A full reset can fix persistent display issues. Please note that for some models (i.e., SCD97X), resetting the parent unit will delete all stored sleep data. If you need this information, be sure to save any relevant screenshots in the app before resetting. To reset the parent unit:
- Press the mode and the talkback button for 10 seconds.
- Once the "Reset parent unit" pop-up message appears, press confirm.
- Your parent unit will begin to reset.
- Is the parent unit working only for a short time if not plugged in? You may have a battery issue.
- Is the parent unit still not working? If the parent unit is not responding, or there are issues with the buttons, display or battery, you might have a product issue. Please visit our support page to view available service solutions and speak with an agent if you have more questions, such as exploring more sustainable solutions.
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We’re sorry that these solutions didn’t fix the issue, but we can still help. Contact us for one-on-one support from one of our experts.
Contact Philips
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