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    Philips Support

    What issues in Philips TV are solved with a software upgrade?

    Published on 2016-12-29

    Every software update solves different issues. A software update ensures that your TV is performing optimal in accordance with the latest technological developments.

    To check if there is new software available for your TV, you have to check if the software version on the Philips support website is higher than the software version in your TV and update it if necessary.

    Follow these procedures to check the current software version on your TV.

    Step 1-3

    1. Press the [Home] button on the remote control to access the home menu.
    2. Use the [Cursor buttons] to select [Setup] and press the [OK] button to confirm.
    3. Select [Software settings] and press the [OK] button.

    Step 4

    1. Select [Current software info] and press the [OK] button to display the current software version on your TV set.

    Check software version

    Check the software version against the latest TV software on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

    1. If the TV software version is lower than the version posted on the website, this means the software of your TV set needs to be upgraded.
    2. Follow the instruction in the user manual or readme file of the firmware upgrade on how to upgrade your software.
    3. Do not install a lower version of software than the current version installed on your product. Philips cannot be held liable or be made responsible for problems caused by a software downgrade.

    The latest software solves the issues below:

    NOTE: Each release contains all solutions identified in the earlier version.

    Q5521_0.140.46.0 (Date published: 2011-12-23)

    • Metallic sound can be heard via HDMI connection.
    • No HD+ services present anymore after provider driven software upgrade is done.
    • The movie stops by itself when you play a rented movie from an online video store.
    • TV has clicking sound while watching a connected device via HDMI connection.

    Q5521_0.140.44.0 (Date published: 2011-12-12)

    • Intermittent sound lost and picture lost while watching analogue channels.
    • Intermittent sound lost or sudden volume change on the DIGITAL AUDIO OUT (S/PDIF) connection.
    • Intermittent sound lost through certain set-up box connected via HDMI.
    • Unable to play video files via DLNA connection.
    • Picture freezes while watching HD channels.

    Q5521_0.140.37.0 (Date published: 2011-07-21)

    • “Video format not supported” message appears onscreen with HDMI video format 1080i from a certain set-up box.
    • Split screen with green horizontal lines appears onscreen with HDMI video format 720p from a certain set-up box.
    • When you access the Electronic Programme Guide (EPG), it is always default to the first channel listed in the EPG instead of the current viewed channel.
    • Intermittent sound lost while watching TV or a connected device via HDMI.
    • The TV is intermittently loosing sound on the DIGITAL AUDIO OUT (S/PDIF) connection.
    • The TV is intermittently loosing sound when you connect an external device via HDMI.
    • TV has no picture after it wake-up from standby if the TV was in HDMI source before the TV is switched to standby.
    • TV turns on by itself from standby.
    • Teletext is not working on AV IN connection.
    • Slow in switching between digital cable (DVB-C) channels.

    Q5521_0.140.24.0 (Date published: 2010-11-29)

    • Thai OSD translation error is corrected. (Only applicable to country, Thailand)
    • Arabic OSD translation error is corrected. (Only applicable to country, Arab)
    • TV goes into standby by itself after 2 to 3 hours of operation.
    • TV does not display the video in its native format through USB.
    • Picture judders while watching digital channels. (Only applicable to Digital models)
    • Picture judders during playback via USB.
    • Video stuttering and video delay (lipsync issue) observed when you perform fast forward, fast rewind, pause, previous/next function, etc. during MPEG2, MPEG4 and MKV video file payback from the USB memory device or via DLNA.
    • No video or video image interference with audio available during Realmedia file playback via USB.
    • When you perform a fast forward on the video file stored on the USB memory device then press the OK button to resume the normal playback, the video will restart from the beginning.
    • TV operation becomes extremely slow after you change the audio language in the Option menu during DVB-C reception. (Only applicable to Digital models)
    • Video motion blurs and jitters on certain digital cable (DVB-C) channels. (Only applicable to country, China)
    • Some analog channels cannot be found after channel installation. (Only applicable to country, China)
    • Implementation of Dual I/II/Stereo audio mode. (Only applicable to country, China)
    • Distorted Chinese characters observed in channel information page.
    • TV is unable to rename the source device using the on-screen keyboard.
    • Incorrect display of AV source.
    • Blur picture with vertical lines observed.
    • Picture flickers after TV starts up.
    • Improve picture performance on analog channels.

    Q5521_0. 75.13.43 (Date published: 2010-06-21)

    • When you change between channels with different audio formats on a certain Set-Top-Boxes connected via HDMI, you will experience intermittent audio loss.
    • There is no picture and sound from TV channels and movies on USB flash device does not playback.
    • The TV is not able to recognize the USB flash device.

    Q5521_0. 75.13.39 (Date published: 2010-06-09)

    • Initial production software.

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