If your hair gets stuck or tangled in your Philips Hair Curler or Auto Curler try our troubleshooting advice to solve this issue.
My hair gets trapped in my Philips Curler
Published on 2019-02-12
You are using too much hair
Only use the advised amount of hair in your curling device while styling your hair. If you try styling too much hair in one go, they might get trapped in your curling device.
Some Philips Curlers come with a sectioning tool which helps you determine the correct amount of hair you should take for curling at a time.
Your hair was not combed
Before curling your hair, make sure you comb your hair properly to detangle it.
Not using the curler correctly
It is important to use your curler by following the right instructions. This means that you should hold it, insert hair in it, and release it in the way described in your user manual.
If you are using a traditional hair curler, which is a long rod, make sure you place your hair in the middle of the barrel, and not towards the end, where it is at a higher risk of getting trapped.
While using a Philips Auto Curler, make sure you hold it vertically while curling your hair with it. In case your hair gets stuck in the auto curler, do not panic. Turn the curler off and gently pull out your hair strands from the curler.
If you have tried the advice above, but your hair is still getting trapped in your curler then please contact us for further help.
