Philips Support
My Philips Cordless Vacuum Cleaner is not charging
Published on 20 March 2024
If your Philips Cordless Vacuum Cleaner is not charging, read our troubleshooting advice below to solve this.
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The power plug is not connected properly to the appliance, or the adapter is not inserted into the wall socket properly
Make sure that the power plug is connected properly to the appliance and that the adapter is inserted into the wall socket properly.
The power plug is not placed properly in the charging station
Make sure the plug is fixed properly in the charging station. Check if the plug is angled and the charging station is holding the plug-in place.
Code i7 An adapter other than the supplied adapter is being used
Make sure that you use the adapter supplied.
Code i10 The battery is not properly installed
Make sure that the battery is fully pushed into the slot and properly installed.
Code E5 The battery malfunctions
The battery is malfunctioning. Please replace the battery.
The temperature of the appliance is too hot or too cold
Store and charge the appliance at a temperature between 5 °C and 40 °C.
If you have checked the above and the appliance still does not charge, please take it to a Philips service center or contact us for further support at http://www.philips.com/support. -
The magnetic connector is not connected properly to the charging disk or the adapter is not inserted into the wall socket properly
Make sure that the magnetic connector is connected properly to the charging disk and that the adapter is inserted into the wall socket properly.
You have not connected the adapter supplied
Make sure that you use the adapter supplied.
The Vacuum & Wipe nozzle is attached while charging the appliance on the wall-mounted charging station
Make sure that you attach the 360° suction nozzle when you charge the appliance on the charging station.
The temperature of the appliance is too hot or too cold
Store and charge the appliance at a temperature between 5 °C and 40 °C.
If you have checked the above and the appliance still does not charge, please take the appliance to a Philips service center or contact us for further assistance at http://www.philips.com/support.
-
The power plug is not connected properly to the appliance, or the adapter is not inserted into the wall socket properly.
Make sure that the power plug is connected properly to the appliance and that the adapter is inserted into the wall socket properly.
The power plug is not placed properly in the charging station
Make sure the plug is fixed properly in the charging station. Check if the plug is angled and the charging station is holding the plug-in place.
The temperature of the appliance is too hot or too cold
Charge the appliance or battery at a temperature between 10 °C and 35 °C. Use and store the appliance at a temperature between 0 °C and 35 °C.
Code i7 An adapter other than the supplied adapter is being used
Make sure that you use the adapter supplied.
Code: E5 The battery malfunctions
An E5 error means that the battery does not have enough power to be switched on. Connect the appliance again to the charger.
If you have checked the above and the appliance still does not charge, please take the appliance to a Philips service center or contact us for further assistance at http://www.philips.com/support.
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The magnetic connector is not connected correctly to the charging disk or the adapter is not inserted into the wall socket properly
Make sure that the magnetic connector is connected properly to the charging disk and that the adapter is inserted into the wall socket properly.
You have not connected the correct adapter and cord
Make sure that you use the correct adapter and cord.
The temperature of the appliance is too hot or too cold
Store and charge the appliance at a temperature between 5 °C and 40 °C.
If you have checked the above and the appliance still does not charge, take the appliance to a Philips service center or contact the Consumer Care Center at www.philips.com/support.
-
The power plug is not connected properly to the appliance or battery
Make sure that the power plug is connected properly to the appliance, or the battery and that the adapter is inserted into the wall socket properly.
The power plug is not placed properly in the charging station
Make sure the plug is fixed properly in the charging station. Check if the plug is angled and the charging station is holding the plug-in place.
The temperature of the appliance is too hot or too cold
Charge the appliance or battery at a temperature between 10 °C and 35 °C. Use and store the appliance at a temperature between 0 °C and 35 °C.
An adapter other than the supplied adapter is being used
Make sure that you use the adapter supplied.
If you have checked the above and the appliance still does not charge, please take the appliance to a Philips service center or contact us for further assistance at http://www.philips.com/support.
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