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    Philips Support

    My Philips HomeRun 9000 Series Vacuum and Wash Robot does not clean properly

    Published on 21 October 2024

    My Philips HomeRun 9000 Series Vacuum and Wash Robot does not clean properly

    Xu9000
    1. Check if the dustbin is full and empty the bin if necessary. 
    2. Clean the washable filter in the dustbin and make sure that the washable filter is placed back correctly in the dustbin.  Note: Do not reassemble while it is wet. 
    3. Check if obstacles are stuck in the rolling mop. Detach the cleaning module, take out the rolling mop and remove any obstacles. 
    4. Check if obstacles are stuck in the brushes and make sure that the main and side brushes are clean and free from hair or other debris.  
    5. Check if the rolling mop needs to be replaced. If the mop is too worn to clean efficiently, it must be replaced. You can purchase a new rolling mop via the app (Settings > Maintenance > replacement mop pack XV1491) or Philips' website. 

    Watch the maintenance video of your robot model for step-by-step instructions.

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