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Support

Payment

Payment methods

How can I pay?
Philips Shop accepts the following payment options: Amex, Visa, Mastercard, PayPal. All payment methods are free of charge as we do not charge any transaction fees.

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Vouchercodes

How can I redeem my discount voucher code?
You can redeem your discount voucher code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one voucher code per order. Some voucher codes may not be valid for certain product categories or already discounted products.

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What should I do if I receive an error message while redeeming my discount voucher code?
The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. If you have tried everything and your promotional code still does not work, please contact Philips Consumer Care. We are happy to help you further.

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Payment errors

My payment has failed
In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser's cache and cookies might also help.  We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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Invoices

How can I download my invoice?

You will receive your invoice when your order is delivered or you do a self collection of your order.

 

You can download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it. 

 

Should you need a hard copy invoice, please contact Philips Consumer Care. We are happy to help you further.

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