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    Attention
    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
    Attention
    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
    Attention
    Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
    Attention
    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Attention
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Attention
    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
    Attention
    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
    Attention
    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
    Attention
    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.

    Payment methods

    How can I pay?
    Philips Shop accepts the following payment options: Amex, Visa, Mastercard, PayPal. All payment methods are free of charge as we do not charge any transaction fees.

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    Vouchercodes

    How can I redeem my discount voucher code?
    You can redeem your discount voucher code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one voucher code per order. Some voucher codes may not be valid for certain product categories or already discounted products.

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    What should I do if I receive an error message while redeeming my discount voucher code?
    The promotion code is case sensitive and any dashes (-) or special characters are also part of the promotion code. If you have tried everything and your promotional code still does not work, please contact Philips Consumer Care. We are happy to help you further.

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    Payment errors

    My payment has failed
    In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has of you. Also ensure the credit/debit card is not expired and has enough balance available. Clearing your browser's cache and cookies might also help.  We recommend you try again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.

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    Invoices

    How can I download my invoice?

    You will receive your invoice via email within 1-2 business days from placing your order. Please note you may receive separate invoices if your order has multiple products from different sellers.

     

    For Personal Care, Mother & Child Care, Oral Health Care products you can also download your invoice in your Philips Shop account. Log in to your account. Click on "View your order history." Select your order number and then click on the invoice to download it.

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    Online shop support contact options


    To get personal help with shopping on the Philips website, please choose one of the following categories:

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Friday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Friday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

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