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    Philips Support

    How to minimize issues with my Philips player?

    Updated on 2017-02-28

    A very common cause of device problem is interruption when the device is switched on and off. To avoid this:

    • When the device is being switched on, do not connect or disconnect the USB connection. Wait until the GoGear logo appears and disappears from the screen.
    • When the device is being switched off, do not connect or disconnect the USB connection. Wait until the “Bye!” message appears and disappears from the screen.
    • If the device is connected to the PC, do not disconnect immediately after switching on the device. Wait for a while (about 5 minutes).

    Important: Failure to adhere to the above recommendation might result in permanent damage on the device.

    The information on this page applies to the following models: SA4TP404WF/97 , SA4VBE04RN/97 , SA4VBE08RF/97 , SA5DOT04KNS/97 , SA5DOT04ONS/97 , SA5DOT04WN/97 , SA5AZU04KF/97 , SA5AZU04WF/97 , SA5AZU08KF/97 , SA5DOT02ON/97 , SA5DOT02BN/97 , SA4TP404KF/97 , SA5DOT04BF/97 , SA5DOT04WF/97 , SA5DOT04PF/97 , SA5DOT04KFS/97 , SA4RGA02VN/97 , SA4VBE04VN/97 , SA4RGA04KFS/97 , SA4RGA04VF/97 , SA4LIT04KF/97 , SA4MIN04KF/97 , SA3MXX02V/97 , SA4MUS16KF/97 , SA4MIN02RN/97 , SA4VBE04RF/97 , SA4ARA08KF/97 , SA4RGA04BF/97 , SA4ARA04KF/97 , SA4RGA04KF/97 , SA4MIN02RF/97 , SA3MXX08K/97 , SA4VBE08KF/97 , SA4VBE04KN/97 , SA3SPK04KN/97 , SA3MXX04V/97 , SA3SPK04WN/97 , SA4DOT02PN/97 , SA4RGA02KF/97 , SA4DOT02WN/97 , SA4DOT02BN/97 , SA4VBE04KF/97 , SA3VBE04KL/97 , SA3VBE04R/97 , SA3MXX02P/97 , SA3RGA04P/97 , SA3ARA08K/97 , SA3VBE04K/97 , SA3RGA04R/97 , SA3RGA04KS/97 , SA3RGA04B/97 , SA3MUS08S/97 , SA3MXX02W/97 , SA3ARA04K/97 , SA3VBE08K/97 , SA3VBE04B/97 , SA3RGA04K/97 , SA3RGA02K/97 , SA3MXX04K/97 , SA3MXX02K/97 , SA2MXX02K/97 , SA2MXX04K/97 , SA2MUS08S/97 , SA2MUS16S/97 , SA2CAM08K/97 , SA2VBE04K/97 , SA2VBE08K/97 , SA2VBE16K/97 , SA2ARA16K/97 , SA2ARA08K/97 , SA2RGA02R/97 , SA2SPK02K/97 , SA2RGA04R/97 , SA2RGA02K/97 , SA2RGA04S/97 , SA2RGA04P/97 , SA2RGA04K/97 , SA2RGA02S/97 , SA2VBE04R/97 , SA2ARA04K/97 , SA2SPK04K/97 , SA2VBE04S/97 , SA1MXX02B/97 , SA1VBE02W/97 , SA1VBE02P/97 , SA1MXX08K/97 , SA1MXX04B/97 , SA1VBE08P/97 , SA1VBE08B/97 , SA1MUS08K/02 , SA1MUS16K/02 , SA1VBE04W/97 , SA1VBE04P/97 , SA1MXX04W/97 , SA1MXX04P/97 , SA1VBE08W/97 , SA1VBE04B/97 , SA1ARA16K/97 , SA1VBE04P/02 , SA1MXX04K/97 , SA1OPS08K/97 , SA1MXX02P/97 , SA1VBE02K/97 , SA1MXX02W/97 , SA1VBE04W/02 , SA1OPS16K/97 , SA1MXX02K/97 , SA1VBE08K/97 , SA1ARA04K/97 , SA1ARA08K/97 , SA1VBE04K/97 . Click here to show more product numbers Click here to show less product numbers

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