A very common cause of device problem is interruption when the device is switched on and off. To avoid this:
When the device is being switched on, do not connect or disconnect the USB connection. Wait until the GoGear logo appears and disappears from the screen.
When the device is being switched off, do not connect or disconnect the USB connection. Wait until the “Bye!” message appears and disappears from the screen.
If the device is connected to the PC, do not disconnect immediately after switching on the device. Wait for a while (about 5 minutes).
Important: Failure to adhere to the above recommendation might result in permanent damage on the device.
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