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    Philips Support

    Sound stutters during CD playback of my Philips device

    Published on 2017-09-19

    There might be various reasons why the sound from your Philips device is stuttering, please try the following steps to be able to enjoy your CDs again:

    You may use a piece of soft fine cloth to gently wipe away any dust on the surface. Wipe away from the centre. Do not wipe in circles.

    Note: If you are using CD cleaning liquid, always read and follow the instructions for using the cleaning liquid.

    How to clean a CD
    • Avoid listening to disc that is scratched
    • If the CD lens is accessible, you may clean the lens using a CD lens cleaner (always read and follow the instructions for using the cleaner)
    • Use a lower compression level to burn tracks onto a CD. A compression level of higher than 320 kbps may cause problems.
    • If the problem persists, try listening to several other CDs
    • If the stuttering is heard also with a number of CDs, it is possible that device needs further investigation

    If you are still facing the issue, please contact our Consumer support in order to provide a solution.

    Contact Philips

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