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    My Philips Sonicare brush head falls off from my toothbrush handle

    If your Philips Sonicare brush head falls off from your toothbrush handle, follow our solutions below.

    Brush head is not attached properly

    Ensure that the brush head is inserted properly and aligned in the same direction as the front handle. 

    Note: There will be a small gap between the brush head and handle. This is normal.
    Attaching Philips brush heads and handle

    Brush head or handle is dirty

    Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean your brush head and metal shaft with lukewarm water or soft cloth.

    Type of brush heads

    Are you using brush head that is compatible with your Philips Sonicare tooth brush? Our toothbrushes are only compatible with Philips Sonicare brush heads. 

    If none of these tips solved your issue then please contact us or try our troubleshoot assistant (US only) for further support.