I cannot connect my Philips Air Purifier with the App
Published on 25 July 2023
If you are unable to connect your Philips Air Purifier to the App, please find out more in the following article.
The below information does not apply to AC0650. Please see the section below "AC0650 does not connect to the App.
There can be several reasons causing Wi-Fi connection failure between your Philips Air Purifier and smartphone. Check the steps below to solve this.
Please ensure your smartphone is connected to a 2.4GHz (home) Wi-Fi, and not to 5GHz Wi-Fi or public Wi-Fi. To pair up successfully, we suggest turning off your mobile data before pairing up.
Check if the “PHILIPS Setup” is on the Wi-Fi list of your smartphone (indicated in the image below) when the appliance is ready for pairing up (Wi-Fi indicator blinking orange). If “PHILIPS Setup” is missing, it is a hardware issue, please contact us.
Make sure your smartphone is connected to your home Wi-Fi, not “PHILIPS Setup”. If your smartphone is connected to "PHILIPS Setup ", please manually switch your smartphone's connected Wi-Fi from " PHILIPS Setup" to your home Wi-Fi at the beginning of pairing.
Ensure to enable the following permissions: "Camera", "Locate", "Storage", "Bluetooth", and "Local Network" on your smartphone.
Check if you have entered the correct Wi-Fi password. The password is case-sensitive and has 63 words length restriction. Special symbols are not accepted.
Ensure the network name of your home Wi-Fi is correct. The network name is case-sensitive.
Turn off VPN on your smartphone if you are using it.
If your router has set the whitelist to block the pairing, please disable the whitelist of your router to ensure success on pairing.
Please keep both your Philips Air Purifier and smartphone within 10 meters of the router.
Ensure the App has been updated to the up-to-date version.
Other electronic devices, sparkling light sources, or signal stations might interrupt the Wi-Fi connection. Ensure that your Philips Air Purifier is away from this kind of source and try to pair the air purifier with the Wi-Fi again.
The information below only applies to AC0650. If you own a different model of air purifier, please see the section above "The device is not connected to the Wi-Fi properly".
The device is not connected to Wi-Fi properly Several possible reasons for Wi-Fi connection failure between your AC0650 and smartphone. Check the following steps to solve.
Please ensure your smartphone is connected to a 2.4GHz (home) Wi-Fi, and not to 5GHz Wi-Fi or public Wi-Fi.
Ensure to enable the following permissions: "Camera", "Locate", "Storage", "Bluetooth", and "Local Network" on your smartphone.
Check if you have entered the correct Wi-Fi password. The password is case-sensitive and has 63 words length restriction. Special symbols are not accepted.
Ensure the network name of your home Wi-Fi is correct. The network name is case-sensitive.
Please ensure you log in to your Philips Account. You can log in before or during Wi-Fi connection setup.
Turn off VPN on your smartphone if you are using it.
If your router has set the whitelist/blacklist to block the pairing, please disable the whitelist/blacklist of your router to ensure success on pairing.
Please keep both your Philips Air Purifier and smartphone within 10 meters of the router.
Ensure the App has been updated to the up-to-date version.
Other electronic devices, sparkling light sources, or signal stations might interrupt the Wi-Fi connection. Ensure that your Philips Air Purifier is away from this kind of source and try to pair the air purifier with the Wi-Fi again.
Factory reset If you have already connected to the app and tried to set up a Wi-Fi connection with the second Philips account to the same appliance, please do Factory Reset before starting the Wi-Fi connection.
Factory reset steps: Press Power on button and mode switch button together for 10 seconds until you hear a beep.
You can also try Factory Reset if the above possible reasons and solutions do not solve the Wi-Fi connection issue.
If the above steps did not solve the issue, please find out more Wi-Fi connection information in the App or contact After-Sales Service for further support.
