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    Ordering

    Attention
    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
    Attention
    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
    Attention
    Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
    Attention
    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Attention
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Attention
    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
    Attention
    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
    Attention
    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
    Attention
    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.

    Placing an order

    How do I order a product?

    Follow the below steps to place your order:

     

    1. Place the product in your digital shopping basket by clicking on  button "Add to basket". 

    2. If you are already logged in, you can immediately continue with your order. Not logged in? Then you can choose to log in to your Philips Online Shop account or create a new account

    3. For orders above SGD100 in a single order, customers are entitled for free delivery.

    For Orders SGD100 home delivery charges will be SGD12.

    4. Choose one of our payment methods and pay for your order. 

    5. You will receive an order confirmation from us by e-mail. 

    6. A SMS will be sent to you on your delivery schedule if you are entitled for free shipping or have chosen home delivery shipping method. Orders will be delivered within 3-5 business days.

     

    Related questions:

    How can I pay? 

    When will my order be shipped?

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    Change or cancel order

    How do I cancel my order?

    To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is not possible to cancel or change your order between the time of ordering and delivery.                                                           
    1. Please contact Philips comsumer care at +65 6882 3999  to have your orders cancelled 

    Related questions:

    How do I return a product? 

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    How can I change my delivery address?
    1. Please contact Philips comsumer care at +65 6882 3999 to have your delivery address changed

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    Order status

    My order has been automatically cancelled
    We may occasionally have to cancel an order. The most common reason for that is that the product is out of stock at the moment of shipping. Should that be the case, you will be notified by email. We kindly advise you to place your order again by choosing a different product or different version of the same product. It is not possible to place an order for a product that is out of stock.  Any charges that may have occurred will be automatically refunded. We apologize for the inconvenience.

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    How do I track the status of my order?
    Currently we don’t have an option for customers to track their order status online

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    Stock status

    Is my product in stock?
    Products that are out of stock display a red 'Out of Stock' label and cannot be added to the basket. You will not be able to purchase a product that is out of stock.

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    Looking for accessories

    How Do I Order Accessories Not Listed In Philips Online Shop?

     

    Should you need to buy any accessories not listed in our online Shop, please kindly contact Philips consumer care for further assistance.

    Online shop support contact options


    To get personal help with shopping on the Philips website, please choose one of the following categories:

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Friday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

    Find information

    Contact options

    Monday to Sunday: 09:00am – 06:00pm

    Add the number +65 8938 0477 to your contact list and contact us through WhatsApp

    •  Call us

    Monday to Friday: 09:00am – 06:00pm

    Closed on Saturdays, Sundays & Public Holidays

    +65 6882 3999

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