How do I descale my Philips Garment Steamer/All-in-One Solution?
Find my handheld steamer or stand steamer model and descale routine
To find your Philips handheld steamer’s model and follow the correct descaling routine below, you can check your User Manual or see the model number under the water tank, on the back of the handle, or under the steamer head (see images A and B). Examples of model numbers are: STH7030/10, GC801/10.
Stand Steamer:
To find your Philips stand steamer’s model and follow the correct descaling routine below, you can check your User Manual or see the model number under the base of the stand steamer (see image C). Examples of model numbers are: STE3170/80, GC482/27.
Why is descaling needed?
Quick Calc Release function
Note: Your garment steamer should be emptied of scale approximately once a month — and more frequently if the water in your area is very hard.
- Unplug and let cool completely (at least 1 hour).
- Remove the cover marked "De-Calc".
- Hold over the sink, remove the rubber stopper and shake gently to empty water and scale.
- Place the stopper and cover back.
- Repeat this process once a month, or more if necessary.
Easy Rinse Off Scale function
Note: With regular use, your garment steamer should be emptied of scale approximately once a month — and more frequently if the water in your area is very hard.
- Plug in to mains, power on and wait for 30 seconds for garment steamer to heat up.
- Press and hold the steam setting button and steam trigger simultaneously until 2 LED lights blink.
- Hold over the sink and shake gently to empty the hot water and scale.
- After 30 seconds, ECO mode will blink to indicate product is back to heating up.
- You may power off and plug out from mains.
- Wait for garment steamer to cool down for 60 mins and using soft cloth to wipe clean the steamer soleplate.
No descaling required
Due to Philips’ patented engine design, you do not need to descale your appliance. The scale will be automatically flaked off and stored internally in the base of your appliance. We have specifically designed this space to store the scale so that no further actions from you are required.
You can steam as much as you like, using ordinary tap water, or distilled/demineralized water if you live in an area with hard water (you could use 50% demineralized water mixed with tap water too).
Basic Rinse function
- Unplug and let cool completely (at least 1 hour).
- When cool, dismantle the pole, disconnect the steam hose, and remove the water tank.
- Pour the water out of the base unit into the sink and shake gently.
- Fill the water tank and place it back. Wait 10 seconds. Shake. Empty. Repeat several times.
- Repeat this process once a month, or more if necessary.
Easy Rinse de-calc function
- Unplug and let cool completely (at least 1 hour).
- Make sure the water level is above the MIN mark. Hold the steamer over a bucket or drain.
- Turn the DE-CALC knob counterclockwise to remove. Allow the water and scale to drain out.
- When empty, place the DE-CALC knob back and turn clockwise to lock.
- Repeat this process once a month, or more if necessary.
Auto Clean function
Note: With regular use, your garment steamer should be descaled every 2 weeks.
- Fill the water tank and plug in the steamer near a sink.
- Point the steamer head into the sink. Press and hold the AUTO CLEAN button for 2 seconds.
- Wait 2 minutes until the steamer shuts off and the AUTO CLEAN light goes out.
- Repeat this process once a month, or more if necessary.
Did the solutions above help solve the issue? If not, please contact us for further assistance.